topic Re: Not getting Email Notifications in Other (Podcasts, Partners, etc.)

Not getting Email Notifications

nulall — Sun, 08 Sep 2013 19:41:30 GMT

For some reason I'm not getting any email notifications from Spotify. I've checked my spam folder and my settings in my profile, but I am deifnitely not receiving the notifications. Anyone know what I can do to fix this, or is there an admin who can check into my account?

Re: Not getting Email Notifications

Peter__ — Mon, 09 Sep 2013 18:40:27 GMT

Hey 🙂

Are you getting notifications in the application?

Peter

Re: Not getting Email Notifications

nulall — Tue, 10 Sep 2013 01:13:21 GMT

Peter, thanks for the quick response. I actually get a plethora of notifications in the application (I wish I could turn some of them off, but that's another post, and I've already weighed in there). This was part of what made me realize my email notifications were definitely not working.

Re: Not getting Email Notifications

Peter__ — Tue, 10 Sep 2013 17:19:24 GMT

Sorry if this is a monumental stupid question but I have to ask 😉

Is your email address definitely set correctly in your online profile?

Be aware only certain notifications will get emailed to you, appears for me to be new followers and other "important updates" like playlists I listen to often etc.

Peter

Re: Not getting Email Notifications

nulall — Tue, 10 Sep 2013 21:16:34 GMT

No worries Peter, it's a legitimate question.

But yeah, my email address is definitely set correctly. I get my Spotify news emails, just not the notifications. And I've checked the settings on the notifications; though I do have some of them turned off, I'm not getting the ones that I have turned on.

Thanks,

Neil

Re: Not getting Email Notifications

Peter__ — Tue, 10 Sep 2013 21:19:58 GMT

Alright Neil,

I have escalated this issue to the community staff to investigate a little closer for you, since it would appear something isn't quite right here! Hopefully someone will pick up my escalation request shortly for you 😉

Peter

Re: Not getting Email Notifications

nulall — Tue, 10 Sep 2013 21:25:30 GMT

Awesome. Thanks!

Re: Not getting Email Notifications

Adam — Wed, 11 Sep 2013 07:31:09 GMT

Out of curiosity, what do the newsletter emails you're getting from Spotify look like? Also, it's worth turning on the "new follower" notification on your account overview, waiting 24 hours, then getting someone to Follow you. The ones you do have ticked, for example "activity from friends" can be unreliable. I know the Follow ones are definitely working though.

Re: Not getting Email Notifications

nulall — Wed, 11 Sep 2013 09:21:34 GMT

Adam,

I'm not sure how to describe the newsletter emails that I'm getting. It's usually a weekly email with new releases, suggested playlists, and some "top tracks".

I currently do have the new follower notifications turned on (with the once daily email notification option) and have gotten many followers since having it turned on without any email notifications.

Re: Not getting Email Notifications

Adam — Wed, 11 Sep 2013 09:24:54 GMT

Hmm, on our system the 'new follower' notification is currently at Never. Mind if we change that to test with?

Re: Not getting Email Notifications

nulall — Wed, 11 Sep 2013 09:25:40 GMT

Please go ahead

Re: Not getting Email Notifications

Adam — Wed, 11 Sep 2013 09:28:52 GMT

@nulall wrote:
Please go ahead

Okay, all done. It might take a few hours so try waiting a little while then getting someone to Follow a public playlist of yours (having some Unfollow and re-Follow should be fine).

Re: Not getting Email Notifications

nulall — Wed, 11 Sep 2013 10:35:45 GMT

Adam,
So it looks like that worked. Ideally, I'd like to only have the follower notifications once daily, but I guess that's not an option. I changed that one back to "Never" because it would get overwhelming very quickly. I apologize - apparently, I was thinking of the "People subscribe to your playlists" setting - which I do have set as once daily but am not receiving those updates.

Also, I have the following set to "Immediately" but am not receiving them at all (unless what I thought was the Spotify news is actually just the new album release notification):

"A playlist I subscribe to is updated , There's activity from friends , Radio station suggestions , Recommendations & Suggestions , New album release"

For reference, I'm attaching a screenshot of my current settings from https://www.spotify.com/us/account/profile/

Re: Not getting Email Notifications

nulall — Wed, 11 Sep 2013 10:37:31 GMT

Also, just as a point of clarification, the same user followed a playlist of mine and then followed me and I only received the email notification that he was following me. I received no email regarding him following my playlist (which is the one I have set to once daily).