topic Web player redirects to wrong region in Other (Podcasts, Partners, etc.)

Web player redirects to wrong region

bluebanana420 — Sat, 15 May 2021 18:48:39 GMT

Plan

Free

Country

Finland

Device

Operating System

Windows 10

My Question or Issue

When I go to spotify.com, I get redirected to https://www.spotify.com/nl/home/. Similarly, when I open a link on the desktop app, the page that opens is in Dutch and has /nl/ in the url.

My location, IP location, and account location are all in Finland.

Re: Web player redirects to wrong region

CarlosE — Sun, 16 May 2021 19:12:20 GMT

Hey there @bluebanana420,

Thanks for reaching out to the Community!

Can you try changing the country code in the link to the correct one, then close the tab or window, and try to open a link again to see if that helps?

If that doesn't do the trick, could you let us know if the same happens in a different browser, and when using an incognito/private window?

Keep us posted. We'll be on the lookout.

Re: Web player redirects to wrong region

bluebanana420 — Tue, 18 May 2021 20:24:41 GMT

Hi,
The problem persists in Mozilla Firefox after navigating to correct language and closing the tab. In Google Chrome, there's the same issue but with /us/ instead of /nl/. However, in incognito mode the link opens in correct language in both browsers.

Re: Web player redirects to wrong region

Jeremy — Wed, 19 May 2021 06:53:59 GMT

Hi there @bluebanana420,

Thank you for your reply and confirmation.

Can you clear your cache and cookies to see if the issue persist?

We'll keep an eye out for your reply.

Cheers!

Re: Web player redirects to wrong region

bluebanana420 — Wed, 19 May 2021 13:22:54 GMT

Hi,
That fixed the issue, thanks!

Re: Web player redirects to wrong region

Novy — Wed, 19 May 2021 13:49:23 GMT

Hi again @bluebanana420,

Thanks for keeping us in the loop.

We're glad to hear that things are now working for you.

If anything else comes up, you know where to find us.

Have a good one 🙂