topic Re: Email links dont work in Other (Podcasts, Partners, etc.)

Email links dont work

Ashleymx — Wed, 25 Sep 2013 17:27:30 GMT

I've only clicked the links in Spotify emails a few times but they never do what I expect. Today I got the promo email for the new Pearl Jam album Sirens. All 4 links in the email take me to a generic Spotify page suggesting I get spotify but I have it and its logged in. There is no sign of the Album when I search Spotify either?

Re: Email links dont work

Peter__ — Wed, 25 Sep 2013 17:30:07 GMT

Just had a quick dig for you, is this it?

Peter

Re: Email links dont work

Ashleymx — Wed, 25 Sep 2013 17:32:22 GMT

Yes thanks. I actually found it just then too. I thought it was an album but its just a single. My real issue though is the links not going anywhere in the promo emails they send out?

Re: Email links dont work

Peter__ — Wed, 25 Sep 2013 17:48:02 GMT

Yeah I have seen a few reports of this lately, don't worry I'm currently in the process of gathering details and making the Spotify team aware of this 😉

Peter

Re: Email links dont work

Richard — Thu, 26 Sep 2013 08:47:01 GMT

Hey,

Could you copy the exact email you're having trouble with into this thread so we can take a look?

We can then pass it onto the notifications team.

Thanks!

Re: Email links dont work

jaknudsen — Thu, 26 Sep 2013 15:54:04 GMT

Hi, here's the e-mail content:

Hei, Jan Andreas!

A Song for Arthur's Day E.P. av The Waterboys er nå tilgjengelig på Spotify!

Lytt nå

Sendt til jaknudsen@gmail.com. Deaktiver varsling
Spotify Ltd. 30 Great Pulteney Street,
London W1F 9NN, Storbritannia

Re: Email links dont work

Richard — Sat, 28 Sep 2013 15:41:52 GMT

Thanks!

The links all take me to the track page in Spotify. For you, they're just going to spotify.com - is that right?

Re: Email links dont work

Peter__ — Sat, 28 Sep 2013 17:57:49 GMT

Would you guys be able to check your flash player is up to date?

Got similar reports that said updating flash fixed the issue.

Peter

Re: Email links dont work

Joe — Sat, 28 Sep 2013 18:00:32 GMT

@Peter__ Do those links work for you? They open my client which returns "link not found". I can't think this has anything to do with Flash?

Re: Email links dont work

Peter__ — Sat, 28 Sep 2013 18:01:52 GMT

Yeah, the link above redirects to:

http://open.spotify.com/album/7bsVy3KNWr90odwWV3t0iB?username=jaknudsen&template_name=notify_new_album.html&play=1&autoplay=1&album=http%3A%2F%2Fopen.spotify.com%2Falbum%2F7bsVy3KNWr90odwWV3t0iB

for me and it opens in the client.

Peter

Re: Email links dont work

jaknudsen — Sun, 29 Sep 2013 20:57:49 GMT

Hi again,

the links now open the song in the web player. I haven't done any changes to mye Flash configuration.

Re: Email links dont work

Richard — Tue, 08 Oct 2013 13:20:08 GMT

Strange.

Let us know if you spot any other weird behaviour in our emails!