topic Re: Skip forward 15s on podcasts skips backward several minutes on Mobile and Desktop in Other (Podcasts, Partners, etc.)

Skip forward 15s on podcasts skips backward several minutes on Mobile and Desktop

kaylarosafire — Fri, 23 Jul 2021 01:08:13 GMT

Plan

Premium

Country

Device

iPhone 7 and PC

Operating System

iOS 14.6 on iPhone, Windows 10 Desktop

My Question or Issue

I've noticed when watching/listening to podcasts, sometimes when I use the Skip forward 15s, I want to say the first time I use it after being away from the screen, it skips backwards several minutes. Works normally after that, but occurs every time I listen to a podcast on either my iPhone or my desktop at least once during the listening session.

Re: Skip forward 15s on podcasts skips backward several minutes on Mobile and Desktop

Jeremy — Sat, 24 Jul 2021 07:06:12 GMT

Hi there @kaylarosafire,

Thank you for your post here in the Community.

We tried this form our end with an iPhone and Windows 10 and we couldn't replicate the same behavior.

Can you try logging in with a different account on one of the devices to see if the issue persists? This will help us understand if it's account related or not.

Another useful step to do is to try with a different internet connection.

We'll keep an eye out for your reply.

Take care!

Re: Skip forward 15s on podcasts skips backward several minutes on Mobile and Desktop

kaylarosafire — Sat, 24 Jul 2021 15:10:00 GMT

Hey there, the mobile happens on data and various WiFi sources. My home
computers is a desktop, so I only have the one internet option there.

I can try making a new account.

Re: Skip forward 15s on podcasts skips backward several minutes on Mobile and Desktop

CarlosE — Sat, 24 Jul 2021 16:23:22 GMT

Hey @kaylarosafire,

Thanks for your reply and the extra info.

Testing it with a new account will be useful to determine if this is indeed account related.

We'd also like to know if this happens with any podcasts or just some in particular, and if the same behavior occurs with downloaded episodes while the Offline mode is enabled.

Keep us posted.

Re: Skip forward 15s on podcasts skips backward several minutes on Mobile and Desktop

bayard0 — Fri, 30 Jul 2021 00:04:24 GMT

same problem for me & it started today after the spotify app is updated on my win10 pc.

Re: Skip forward 15s on podcasts skips backward several minutes on Mobile and Desktop

Mihail — Fri, 30 Jul 2021 06:17:17 GMT

Hey @bayard0,

Thanks for reaching out and welcome to the Community.

It's possible that during the update process some of the app files got damaged. Could you run a clean reinstall and let us know if the issue persists? Note that we recommend installing the app version from the Microsoft Store as it's the one best optimized for Windows 10.

If that doesn't fix thing, could you try some of the troubleshooting steps suggested above - using a different device or a different internet network? Also, does this happen with all podcasts or only a specific one?

Keep us posted.