topic Re: firefox is installing components needed to play the audio or video on this page in Other (Podcasts, Partners, etc.)

firefox is installing components needed to play the audio or video on this page

colonelumorteni — Thu, 23 Sep 2021 22:53:11 GMT

I cant listen on mozila firefox because i get this error for a long time :,,firefox is installing components needed to play the audio or video on this page" anyone can help me pleaseThanks

Re: firefox is installing components needed to play the audio or video on this page

MafeG — Thu, 23 Sep 2021 22:58:13 GMT

Hi @colonelumorteni,

Thank you for posting this on the Community!

This is the first thing you can try is toggling the DRM setting on your browser:

Open Firefox and go to Options/Settings.
Under the “General” tab, look for the “Digital Rights Management (DRM) Content” section.
If it's enabled, please disable it. If it's disabled, then enable it.
Restart Firefox and try to open the Web Player again.

If this doesn't do the trick, try accessing the Web Player with a Private Browsing window, does it make a difference?

Keep us posted.

Re: firefox is installing components needed to play the audio or video on this page

colonelumorteni — Fri, 24 Sep 2021 01:45:23 GMT

No..it doesn't work.Thank you for taking the time to try to help me but unfortunately it doesn't work

Re: firefox is installing components needed to play the audio or video on this page

colonelumorteni — Fri, 24 Sep 2021 01:51:24 GMT

Do you have another solution? That was in vain

Re: firefox is installing components needed to play the audio or video on this page

colonelumorteni — Fri, 24 Sep 2021 01:53:24 GMT

In fact, your solution is not good at all or do you just write to be in the business? Give me a solution that is good or try not to give nonsense

Re: firefox is installing components needed to play the audio or video on this page

colonelumorteni — Fri, 24 Sep 2021 01:59:45 GMT

I have no reason to like you on the contrary..a great dislike and a great advice.Let yourself help people

Re: firefox is installing components needed to play the audio or video on this page

colonelumorteni — Fri, 24 Sep 2021 02:00:54 GMT

As I see it, you are not good at anything, and you have the function in vain

Re: firefox is installing components needed to play the audio or video on this page

Alex — Sat, 25 Sep 2021 08:22:13 GMT

Hi @colonelumorteni,

Thanks for the replies.

We'll do our best to help, but since we can only troubleshoot remotely we can offer solutions which have been reported to fix similar issues by other users.

We'd need to go trhough several steps of troubleshooting in order to figure out what might be causing this error on your system.

Here is what you can try next:

Make sure Firefox is running the latest version available.
Make sure Adblock is disabled for Spotify.
Make sure no VPN is turned on.
Clear all cache&cookies on Firefox.

Let us know how it goes.