topic Re: Spotify on Roku song issues in Other (Podcasts, Partners, etc.)

Spotify on Roku song issues

Pooniss — Thu, 03 Jan 2013 00:55:08 GMT

Well I was very happy to see Spotify on Roku but have noticed an issue with some songs not playing correctly. Stopping in the middle of the song or getting choppy and I have confirmed it isn't my ISP or Router for that matter. This is clearly an issue with Spotify or the Roku but what is it and can this be fixed?

Re: Spotify on Roku song issues

Drbob — Sat, 05 Jan 2013 05:36:37 GMT

I have the same problem. can someone help us to fix this issue

Re: Spotify on Roku song issues

ajkagy — Sun, 06 Jan 2013 00:42:23 GMT

I'm having the same issues as well on my Roku 2 HD. Songs keep skipping and the app is pretty much useless.

The only reason I signed up or premium was because of the new spotify app for the roku. Any updates on this?

Re: Spotify on Roku song issues

ajkagy — Mon, 07 Jan 2013 00:34:03 GMT

I removed some old channels that i never use anymore to free up some buffer memory and reset my roku (unplugged power) and it's working flawlessly now, no skipping or buffer issues.

Re: Spotify on Roku song issues

guitar58 — Fri, 26 Apr 2013 00:55:50 GMT

I have Roku 2 XS and use the Spotify channel as well.

What about preferences? For instance: gapless playback, crossfade.

These features don't appear on the Spotify channel via Roku.

Any thoughts?

Best

Re: Spotify on Roku song issues

phoenixlistenin — Mon, 27 May 2013 19:26:15 GMT

I have a brand new Roku 3 and it does the same thing. Spotify plays fine, then it gets choppy, then it plays fine again, then it stops altogether. I have to leave the song list, re-enter the playlist, and then hit the volume button before it will play music again.

This doesn't happen with any of the other channels (Hulu, Netflix, Pandora, PBS, etc), just Spotify

Re: Spotify on Roku song issues

suddenmischief — Wed, 29 May 2013 17:47:40 GMT

I have a Roku 2 XD and I am also experiencing this problem exactly as you described. It's really frustrating since everything else on my Roku is working like magic most of the time.

Re: Spotify on Roku song issues

tulipcitybob — Sat, 15 Jun 2013 15:35:04 GMT

I have had the exact same issue with poor audio quality on Roku w/ high speed ethernet connection. Static/cracking in background. Pandora, Netflix, iTunes, etc. all work great on this connection with NO audio problems. Spotify is the only problem and audio used to be good on Roku until a recent software release during the past few months. I reported the problem to Spotify and they basically blew me off and said it was a hardware issue. Not sure how that can be based on what I described above and the fact it initially worked fine. Not helpful.

Re: Spotify on Roku song issues

steepdeep — Sat, 22 Jun 2013 20:48:29 GMT

Having the exact same issues as described in this post. 3 weeks ago no problems. The last 3 weeks app is virtually useless. Is there a fix coming? Or is there a solution?

Re: Spotify on Roku song issues

Joe — Sat, 22 Jun 2013 21:01:56 GMT

Spotify licence spotify.lib to Roku who incorporate it into their software. If you are having problems, you should get in touch with Roku support as they may have a solution.

Re: Spotify on Roku song issues

dunbabin — Tue, 27 Aug 2013 17:38:02 GMT

Hello, I have poor music on my Roku2 XS as well, running the latest Roku firmware. Spotify works fine on win7/web, and on android. Other music services on Roku also sound fine - Pandora, Slacker, and Amazon Cloud player. I hear clipping in the songs, consistently. I am a paying Spotify member, please fix as I want to use Roku on my main living room setup and it needs to be wifey approved! If this isn't a priority, please let us know, and I will migrate back to Slacker. Thanks!

Re: Spotify on Roku song issues

Peter__ — Tue, 27 Aug 2013 17:41:25 GMT

@dunbabin wrote:

Hello, I have poor music on my Roku2 XS as well, running the latest Roku firmware. Spotify works fine on win7/web, and on android. Other music services on Roku also sound fine - Pandora, Slacker, and Amazon Cloud player. I hear clipping in the songs, consistently. I am a paying Spotify member, please fix as I want to use Roku on my main living room setup and it needs to be wifey approved! If this isn't a priority, please let us know, and I will migrate back to Slacker. Thanks!

As far as I am aware Roku actually make the Spotify application for their platform, so they are probably the best ones to get in touch with for a solution! 😉

Peter

Re: Spotify on Roku song issues

dunbabin — Tue, 27 Aug 2013 18:04:07 GMT

Peter wrote:

As far as I am aware Roku actually make the Spotify application for their platform, so they are probably the best ones to get in touch with for a solution! 😉

That is not true. Spotify is the developer of the Spotify app on Roku. And its on the list of supported devices to listen to Spotify.

Spotify - please fix your app on Roku!

Re: Spotify on Roku song issues

123user123 — Tue, 05 Nov 2013 20:36:22 GMT

I am having the same problem with Spotify on Roku3. It's the only APP that is "hanging" on Roku. During playback the song will freeze, or get "choppy".

Any fix coming?

Re: Spotify on Roku song issues

dunbabin — Wed, 06 Nov 2013 02:57:39 GMT

I put in a support ticket and got a bs response. I do not have time for this poor quality. I have gone back to slacker who has picked up their game recently. Adios spotify!

Re: Spotify on Roku song issues

guitar58 — Tue, 12 Nov 2013 00:59:09 GMT

Yea, I have the same Roku model, and was wondering if you ever got anywhere with the Spotify channel on Roku providing preferences like, Gapless Playback & Crossfade?

Best,

Guitar 58

Re: Spotify on Roku song issues

ObviousUsername — Wed, 13 Nov 2013 20:41:06 GMT

I got a response frmo Spotify support suggesting that I chnage my router's DNS entries to the OpenDNS numbers. I was reluctant to do so, but one day I figured I'd give it a try. To my surprise it seemed to solve all of my playback problems. I know Spotify relies heavily on DNS technology, but prefernece for a DNS server seems a little ridiculous.

Re: Spotify on Roku song issues

Jradar — Wed, 29 Jan 2014 02:55:40 GMT

i'm also having this same problem. really? no help on this?

i just went thru my roku and deleted about 12 different channels that are not in use.

didn't seem to help.

anyone?!!??

Re: Spotify on Roku song issues

Breakaway — Wed, 29 Jan 2014 05:52:08 GMT

It's happening to me too, on a Roku 3.

It didn't used to be like that...

I tried deleting apps I wasn't using, I tried unplugging and plugging it back in, and the songs keep skipping.

Re: Spotify on Roku song issues

sillyfellow — Sun, 13 Apr 2014 07:59:05 GMT

Hi,

I've been in touch with Roku several times about this issue and their advice was finally to dump Spotify and just listen to Pandora. This was hardly what I was expecting and most unwelcome advice, but if they can't help then they can't help.

I'm discontinuing my Premiom Spotify service now as I cannot even get Spotify to acknowledge the problem and moving to Slacker, at least for the timebeing. My hope is that Spotify/Roku will work out a fix as I really enjoy the service (well, when I can listen to it properly that is).

Have a good day.