topic Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade in Other (Podcasts, Partners, etc.)

Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

gabjanov — Mon, 08 Jul 2013 07:34:13 GMT

I have a Samsung Smart TV 7 serie and Spotify have been working fine ok for 6 months. A couple a days ago there was an automatic firmware upgdrade when I started Spotify and after that I havent been able to play any music. I get a a error message saying : An error has accourred: Error Id: 2

I have tried to uninstall and install the app again but whith no change.

Please advise.

Regards,

Martin

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

vandermeer — Mon, 02 Sep 2013 16:33:46 GMT

I have the same problem; it plays only for a little while and then crashes. this is also after automatic firmware upgrade.

Please advise.

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

user-removed — Mon, 02 Sep 2013 20:06:42 GMT

Yeah, I have the same problem. There was some kind of upgrade and after that it hasn't been working. I can log in and access all of my playlists, but as soon as I try to play something I just get Error Code 2.

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

Adam — Mon, 02 Sep 2013 20:44:18 GMT

Hi everyone,

Could you let us know the following:

-- Date you did the update

-- Version of the firmware update

-- Country

-- Whether you're seeing the Error 2 after every track or just once in a while

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

user-removed — Tue, 03 Sep 2013 15:57:01 GMT

I can't tell you the exact date when I did the update, but I think it was sometime in the end of June.
I don't know the version of the firmware update. How can I check that?
The country is Sweden.
I see Error ID 2 whenever I try to play any track.

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

Joe — Thu, 05 Sep 2013 06:35:09 GMT

Version info is under menu/support/software update. I have version 1107 and Spotify continues to work fine. Have you tried reinstalling Spotify?

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

vandermeer — Sun, 08 Sep 2013 10:25:11 GMT

I think i updated somewhere this summer, july august or so.
Firmware version 1032
Country NL
I see id 2 or id3 after a while, first it plays some songs then it stops

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

leonmeijer — Wed, 06 Nov 2013 18:40:17 GMT

I had the issue that I couldn't play music when I was logged on with my Facebook account. Signing in works, but playing resutled in Error 2. Now I sign in my user name and password and it works.

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

gebori — Thu, 07 Nov 2013 13:19:45 GMT

Hi. I downloaded Spotify today, on my Samsung UE46ES6305. When I try to play any song, the error pops up "An error has occurred. Error ID:2 ".

no sound at all.

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

Joe — Thu, 07 Nov 2013 14:14:31 GMT

@gebori Can you check that you have the latest firmware.

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

gebori — Thu, 07 Nov 2013 14:19:38 GMT

@jwylot How do i cheek that? I think i just updatet my smartTV

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

Joe — Thu, 07 Nov 2013 14:25:53 GMT

From menu/support/software update.

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

gebori — Thu, 07 Nov 2013 14:35:52 GMT

Thanks!! It's working now. Updatet my TV from version 1028 to to 1040 something. Thanks! 🙂

Re: Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

Joe — Thu, 07 Nov 2013 15:15:27 GMT

No problem 🙂