topic Re: Cannot log into my Onkyo SS System! in Other (Podcasts, Partners, etc.)

Cannot log into my Onkyo SS System!

AModestLion — Wed, 02 May 2012 09:06:42 GMT

This A/V reciever specially has a spotify app, but it won't let me log in to it. I keep getting an error message. I can log in fine on my iphone and desktop. Here is my model. Onkyo HT-S7409. It doesn't let me log in through facebook with it, which does on my other apps. Anyway around this? Thanks!

Re: Cannot log into my Onkyo SS System!

David — Wed, 02 May 2012 09:06:40 GMT

There certainly is. In order to log into an Onkyo device, pop over this page and follow the instructions.

Re: Cannot log into my Onkyo SS System!

AModestLion — Wed, 02 May 2012 09:10:40 GMT

That did the trick. Thank you for the lightning fast answer, David!

Re: Cannot log into my Onkyo SS System!

AModestLion — Wed, 02 May 2012 09:15:02 GMT

Just a quick question, does this app use premium? I have premium on my main account, so I was not sure how that worked.

Re: Cannot log into my Onkyo SS System!

David — Wed, 02 May 2012 09:17:32 GMT

Yes, you'll need to have Premium in order to use Spotify on your Onkyo Receiver.

Re: Cannot log into my Onkyo SS System!

AModestLion — Wed, 02 May 2012 09:18:36 GMT

Thanks again!

Re: Cannot log into my Onkyo SS System!

abigdeal — Sat, 22 Sep 2012 04:20:29 GMT

When I go to

https://www.spotify.com/us/account/set-device-password/

it just forwards me to edit my profile and is of no help whatsoever.

The only reason I even GOT Spotify premium was to use it on my Onkyo. Why do I even have to create a completely different login and password for my Onkyo? This is beyond silly.

Re: Cannot log into my Onkyo SS System!

DanGLon — Sat, 16 Feb 2013 17:39:59 GMT

I also cannot logon using my onkyo.

I have retrieved my username and password for loging in without FB details and when try to logon using the Onkyo amp it sayd that I should visit spotify.com and password is incorrect. This is strange as i can use the same username and password combo to logon using my iphone or mac

please assist

Re: Cannot log into my Onkyo SS System!

Peter__ — Sat, 16 Feb 2013 17:43:03 GMT

Hey 🙂

I am going to move this topic over to the Hardware Devices section since that is where Onkyo support normally resides.

Do you have a premium account?

I'm not exactly sure how the Onkyo system works but is it possible to completely remove and then reinstall the Spotify application or anything like that?

Peter

Re: Cannot log into my Onkyo SS System!

DanGLon — Sat, 16 Feb 2013 17:45:48 GMT

thank you for the reply. I have a premium account. so i am really unsure as to how to resolve

Re: Cannot log into my Onkyo SS System!

Peter__ — Sat, 16 Feb 2013 17:48:28 GMT

Does your password have any non-alphanumeric characters in it?

Peter

Re: Cannot log into my Onkyo SS System!

DanGLon — Sat, 16 Feb 2013 17:50:04 GMT

it does not it has one capital letter, several lower case letters and a numeric

Re: Cannot log into my Onkyo SS System!

Peter__ — Sat, 16 Feb 2013 17:51:09 GMT

Very strange, and you are logging in using your set device password and your Spotify username which should be a string of 10 digits if you have a Facebook created account?

Peter

Re: Cannot log into my Onkyo SS System!

DanGLon — Sat, 16 Feb 2013 17:52:48 GMT

correct username is 10 digits. I can login to my iphone and laptop using the 10 digit username and the password which contains an upper case letter, lower case letters and a numeric.

Re: Cannot log into my Onkyo SS System!

Peter__ — Sat, 16 Feb 2013 17:55:41 GMT

Are you connecting to the internet on the onkyo through cable or using WiFi?

Just running down issues I have seen before, sorry if its a lot of questions.

Peter

Re: Cannot log into my Onkyo SS System!

DanGLon — Sat, 16 Feb 2013 17:57:04 GMT

the connection to internet is cable. happy to answer any questions in order to resolve this

Re: Cannot log into my Onkyo SS System!

Peter__ — Sat, 16 Feb 2013 18:00:06 GMT

Just dug up an old post, here might be worth giving those steps a go.

Peter

Re: Cannot log into my Onkyo SS System!

DanGLon — Sat, 16 Feb 2013 18:09:41 GMT

thank you so much for the assistance. I checked the system and although cable was wired there was a USB dongle intserted and pickiing up wireless.

problem resolved and your efforts are much appreciated

Re: Cannot log into my Onkyo SS System!

Peter__ — Sat, 16 Feb 2013 18:10:28 GMT

No problem 😉

If you have any other issues just make a new topic.

Peter

Re: Cannot log into my Onkyo SS System!

Daso — Sat, 19 Oct 2013 17:15:50 GMT

Hi
I have also the same problem with my Integra 50.4 amplifier. Can not login to spotify. I have premium account, and not using facebook credentials.

Can u help with this?