topic Re: Unable to share canvas to any app in Other (Podcasts, Partners, etc.)

Unable to share canvas to any app

teegzn — Sun, 06 Mar 2022 16:13:12 GMT

As the title says, I’m unable to share Spotify canvases to ANY app. I’ve tried with Instagram and Snapchat and they do not work. I’ve tried cleansing my cache, uninstalling the app, turning Canvas on and off, and even restarted my device. None of these things have helped and the issue still persists. I am running on version 8.7.10.1611. Please let me know if anyone else has this problem or if you guys have any ideas on how to fix it. Thanks so much in advance!

Re: Unable to share canvas to any app

Kiril — Mon, 07 Mar 2022 08:57:18 GMT

Hey @teegzn,

Thanks for posting in the Community! We've moved your post to a relevant Help Board where it fits better.

We understand you have troubles sharing Canvas to your stories. We'll be glad to give you more info about that. Currently, iOS and Android users have the ability to share their favorite Canvas visuals to Instagram stories. Here are the steps to do this:

Opening the selected song’s three-dots menu.
Selecting Share.
Selecting Instagram Stories.

Also there a few things to keep in mind when sharing a track with Canvas:

You won't be able to choose whether to share the artwork or the Canvas - the Canvas will always override.
On Instagram Stories this will appear as a moving visual of the Canvas and a link for fans to listen on Spotify.
Stories won't play the audio of the track, but you will be able to tap through to listen to the song on the Spotify app.

If your issues persists, then please come back with a short video of what is happening exactly on your end and also share with us the make, model and OS of your device, so we can take a closer look and advise you better.

Hope you find this useful. Keep us posted if you have any questions.

Re: Unable to share canvas to any app

teegzn — Mon, 07 Mar 2022 13:01:53 GMT

Hi!

Thanks for your reply. The issue is still occurring. Here is all the information that you asked for-

Make: iPhone 11 Pro Max

OS Model: iOS 15.4 Dev Beta 5

I know you may think the issue is because I am running a beta of iOS, but I had my friend test the issue as well and she is having the same problem.

Her is her device information-

Make: iPhone xR

OS Model: 15.2.1

Here is a video of the issue: https://imgur.com/a/6nZ9KoE

Re: Unable to share canvas to any app

Gellie_04 — Tue, 08 Mar 2022 00:44:56 GMT

I am having the same issue as well now, just suddenly. It was working fine a couple of days ago. I had the same issue last year. Reinstalling and updating doesn’t fix the issue. Please help!

Re: Unable to share canvas to any app

yungsum — Tue, 08 Mar 2022 17:08:28 GMT

Having the same exact issue for the past couple of days now. Was wondering if you guys discontinued this feature.

Re: Unable to share canvas to any app

Eni — Wed, 09 Mar 2022 22:27:11 GMT

Hey folks,

Thanks for the info you've sent so far.

We've passed this information to the right team who are currently looking into it. Rest assured we'll post updates here as soon as we have new info to share.

If you need a hand with anything else, just let us know.

Re: Unable to share canvas to any app

teegzn — Thu, 10 Mar 2022 04:06:35 GMT

UPDATE: It’s fixed with the new update!!

Re: Unable to share canvas to any app

Gellie_04 — Thu, 10 Mar 2022 04:55:52 GMT

Which update? Update of the spotify app?

Re: Unable to share canvas to any app

teegzn — Thu, 10 Mar 2022 12:29:00 GMT

yes! I updated the app last night and now it’s working perfectly. The update was just labeled as a bug fix update so they must have fixed a few issues and the canvas issue is gone now.

Re: Unable to share canvas to any app

Jeremy — Fri, 11 Mar 2022 12:37:30 GMT

Hi there folks,

Thank you for your replies in this thread.

@teegzn - we're super glad to see that everything works as it should for you 🙂

@Gellie_04 - you can check more about updates here.

Have a great start of your weekend 🙂

Re: Unable to share canvas to any app

gus_tz — Sat, 26 Mar 2022 21:04:01 GMT

I have the same problem and it didn't get any better after a clean install.

Huawei P30 Lite MAR-LX1A

EMUI Version 10.0.0

Spotify Version: 8.7.16.1354

Re: Unable to share canvas to any app

Alex — Mon, 28 Mar 2022 07:24:35 GMT

Hey @gus_tz,

Thank for the post!

The right folks at Spotify are aware of this issue and are working on improving it. We don't have any official info when exactly this will be fixed, so it's best that you keep your app updated, as it might get handled in one of the next updates.

Cheers!

Re: Unable to share canvas to any app

Rookiezy — Sun, 14 Aug 2022 16:27:34 GMT

Updated, but if i share with the canvas the link didnt appear

Re: Unable to share canvas to any app

AlejaR — Mon, 15 Aug 2022 23:53:24 GMT

Hey @Rookiezy,

Thanks for your reply in this thread.

In this case, you can start off with a clean (more thorough) reinstall of the Spotify app on your device to check if this makes a difference. You can find out the steps to do it here.

If this doesn't do the trick, could you share with us the exact make/model and OS of your device along with the Spotify version you have installed?

We'll keep an eye on your response!

Re: Unable to share canvas to any app

Moneyy — Sat, 17 Sep 2022 03:59:43 GMT

Canvas is working fine for me but every time i try to share it on my insta story the link to the song doesn't show up. Trier clearing cache, uninstalled and reinstalled Spotify and Instagram a couple of times but still nothing.

Re: Unable to share canvas to any app

Dian — Sun, 18 Sep 2022 06:12:43 GMT

Hey @Moneyy,

Thanks for posting in the Community.

Could you share the Spotify app version you're using and prepare a short screen recording of the issue you're experiencing?

We'd also need the brand/model and operating system of your device.

Keep us posted,

Cheers!

Re: Unable to share canvas to any app

Dhritz — Fri, 23 Sep 2022 22:11:40 GMT

My Canvas is working fine...I can share it on Instagram stories but the "play on Spotify" link doesn't show up...Tried reinstalling both the apps but nothing happened.

Spotify Version : 8.7.68.568

Model : Vivo V2025

OS: Funtouch OS 12 Global

Re: Unable to share canvas to any app

Johannes25 — Sat, 12 Nov 2022 12:37:08 GMT

I have same problem, I am running on 8.782.94. at the same time I can share from a diferent device and share to Facebook Stories and Snapchat.

Re: Unable to share canvas to any app

Alex — Sun, 13 Nov 2022 12:58:27 GMT

Hi there @Johannes25,

Thanks for the post.

Can you clarify if you can't share the canvas itself to a Facebook Story/ Snapchat or you can't open the song in Spotify? It would be great if you can let us know your device's model and exact OS version.

It would be great if you can add a screenshot of how things look when you try sharing songs to those apps.

We'll look into this further. Cheers.

Can't post Canvas on my instagram story

CandyLama — Tue, 29 Nov 2022 01:35:04 GMT

Plan

Premium

Country

Canada

Device

pixel 5

Operating System

Android 13

My Question or Issue

i can't share spotify canvas to spotify. When i try to share it it doesn't load to Instagram.