topic Re: Help in Other (Podcasts, Partners, etc.)

Help

Orinn_ink — Mon, 30 May 2022 11:08:04 GMT

Congratulations, today I find the application, turn on the music, but there is no sound! A second later the program crashes. Reinstalling the application did not help. (Premium subscription)

Re: Help

Novy — Mon, 30 May 2022 20:54:07 GMT

Hey there @Orinn_ink,

Thanks for reaching out here in the Community! We moved your post from the Chat section to the help boards as its content fits better here.

Would you mind letting us know the make, model and OS version of the device in which this is happening, along with the exact Spotify version you're currently running?

Also, is the same thing happening when you use a different device?

We'll be on the lookout for your reply.

Re: Help

Orinn_ink — Tue, 31 May 2022 09:16:05 GMT

Hi! 12 android, Spotify version -8.7.34.1312.

Unfortunately, I can't test on another device, but Spotify lite works well.

Re: Help

Kiril — Wed, 01 Jun 2022 11:11:56 GMT

Hey @Orinn_ink,

Thanks for keeping us in the loop here.

Could you also confirm what is the brand/model of your actual mobile device, so we can advise you better?

We're asking the above in relation to a similar Ongoing issue with certain type of Android devices (Vivo) that recently got fixed and you can read about it in the thread here. If this also applies to your case, then please follow the specific status message and instructions posted on that thread.

In general, the best practice to follow is keeping your app updated always to the latest version available. This way you won't miss any fixes or new features being released.

Hope this helps. Don't hesitate to give us a shout if you have more questions.

Re: Help

Orinn_ink — Wed, 01 Jun 2022 11:50:14 GMT

Yes, I have a Vivo phone