topic Re: Spotify application on Philips smart TV. in Other (Podcasts, Partners, etc.)

Spotify application on Philips smart TV.

stefan1976 — Thu, 26 Dec 2013 10:26:24 GMT

Hello,

I have a problemen with my Phbilips Smart TV
When I start the Spotify app my TV shows an empty screen where I can only move my cursor.

It is not possible to login or start any tye of music.

Does anybody have an idea how I can fix this

Thanks.

Regards

Stefan

Re: Spotify application on Philips smart TV.

Joe — Thu, 26 Dec 2013 10:39:43 GMT

I'm assuming you have a premium subscription. Have you checked that you have the latest firmware for your TV and tried removing the spotify app then reinstalling it?

Re: Spotify application on Philips smart TV.

stefan1976 — Thu, 26 Dec 2013 11:37:25 GMT

Hello Jpe,

I have a premium subscription, and I just installed the app "fresh" (tv is brandnew).

Kind regards,
Stefan

Re: Spotify application on Philips smart TV.

Joe — Thu, 26 Dec 2013 11:58:16 GMT

Brand new TV makes it all the more likely that you need to update the firmware - have you checked to see if it is up to date?

Re: Spotify application on Philips smart TV.

stefan1976 — Thu, 26 Dec 2013 12:04:56 GMT

Yesterday I downloaded a new firmware release and I just removed and reinstalled the Spotify app.

Unfortunately without any result.

Re: Spotify application on Philips smart TV.

Joe — Thu, 26 Dec 2013 12:45:12 GMT

In that case, try a factory reset and, if that doesn't work, get in touch with Phillips support. Which country are you in by the way?

Re: Spotify application on Philips smart TV.

stefan1976 — Thu, 26 Dec 2013 15:59:50 GMT

I live in the Netherlands

By the way I am using a Wifi connection, could that be the problem?

Re: Spotify application on Philips smart TV.

Joe — Thu, 26 Dec 2013 16:22:03 GMT

Wifi works fine so it shouldn't be that.

Re: Spotify application on Philips smart TV.

sergejanssen — Thu, 27 Feb 2014 09:37:05 GMT

I have the same and i have a Phillips 46PFL8008s