topic Re: Spotify Download Failure on Windows XP Professional run on Dell laptop in Other (Podcasts, Partners, etc.)

Spotify Download Failure on Windows XP Professional run on Dell laptop

johngascoyne — Thu, 09 Jan 2014 00:03:07 GMT

For some time last year I used Spotify frequently and thought it was wonderful. I considered upgrading to Premium. But unexpectedly its use changed Screen Resolution to maximum size. I had to use Control Panel>Display>Settings>Screen Resolution in order to continue using Windows, but after un-installing and reinstalling Spotify on more than ten occasions, installation has always been followed by the same problem. I have been unable to use Spotify for over a month.

Re: Spotify Download Failure on Windows XP Professional run on Dell laptop

Peter__ — Thu, 09 Jan 2014 11:51:07 GMT

Any luck using this installer?
http://download.spotify.com/Spotify%20Installer.exe

Re: Spotify Download Failure on Windows XP Professional run on Dell laptop

gassyboy — Fri, 10 Jan 2014 12:14:44 GMT

Thanks for the suggestion. Tried it but with the same result.

Re: Spotify Download Failure on Windows XP Professional run on Dell laptop

Peter__ — Fri, 10 Jan 2014 12:17:09 GMT

Just to clarify, you get this problem after Spotify is installed? When it tries to launch the application the screen resolution changes? What resolution are you running at before launching Spotify?

Re: Spotify Download Failure on Windows XP Professional run on Dell laptop

gassyboy — Sat, 18 Jan 2014 10:07:29 GMT

Tried your suggested remedy but with the same outcome.

Re: Spotify Download Failure on Windows XP Professional run on Dell laptop

gassyboy — Sat, 18 Jan 2014 10:13:24 GMT

Normal Display Resolution is 1440 x 900. Jumps to 800 x 600 after Spotify installation. I can reset this but on launching Spotify for use, it flips the DR again.

Re: Spotify Download Failure on Windows XP Professional run on Dell laptop

Peter__ — Sat, 18 Jan 2014 12:29:55 GMT

Never seen this happen before, does your laptop have more than one graphics processor in it?

Re: Spotify Download Failure on Windows XP Professional run on Dell laptop

gassyboy — Sat, 18 Jan 2014 16:40:37 GMT

No. Standard out-of-the-box Dell.

Re: Spotify Download Failure on Windows XP Professional run on Dell laptop

Peter__ — Sat, 18 Jan 2014 19:41:47 GMT

Just to rule this out being a GPU acceleration issue, can you try starting Spotify like outlined in this post and see if it still happens? Its also worth double checking if you right click on the desktop icon and then go to properties there isn't a setting ticked which changes the screen resolution (since I know there is an option on Windows 7 at least).