topic Re: The content of one off my playlist is gone. in Other (Podcasts, Partners, etc.)

The content of one off my playlist is gone.

fredriklarsen — Mon, 27 Jan 2014 17:04:04 GMT

Hi.

I logged on to my spotify account as usual today after work, but to my surprise everything in my Main playlist was gone.

All my other playlist ( Not so frequently used still have all their content ).
Can you tell me what happened to my "Reggae List" and what to do to get my tracks back ?

Have spent a lot of time making this list and had hoped not to have to do it again.

Thanks for replay's

Fredrik

Re: The content of one off my playlist is gone.

Peter__ — Mon, 27 Jan 2014 17:13:35 GMT

Are the tracks missing if you look at the playlist on another device?

Re: The content of one off my playlist is gone.

MWhaley — Mon, 27 Jan 2014 17:39:41 GMT

I also had the content of a playlist disappear on me today, while I was listening to it! I was cleaning my kb and thought perhaps I'd accidentally hit a button, but now I'm not so sure. It's still shows the playlist name and that it has 219 tracks and 1 person follows it, but there are no files to play. I don't have another device to try logging in with and leary of logging out in case there's a way I can recall it.

ANY assistance is greatly appreciated!! Thanks! 🙂

Re: The content of one off my playlist is gone.

fredriklarsen — Mon, 27 Jan 2014 17:48:28 GMT

Thanks for a quick reply

Have tried to log on my Phone, Computer and Tab but the second I log in the files disappeared. ( Tried to login on computer when the problem occurred. )
Also tried to log in to a Friends account that Follows that list, but all files are still missing.

This my final step in recovery, to contact support.

Re: The content of one off my playlist is gone.

MWhaley — Mon, 27 Jan 2014 17:49:27 GMT

In browsing some of the similar suggested threads, I found that when I logged on to use the web player (1st time ever), my list is, in fact, still intact! Phew! Now.... I'm guessing there's an update or something available to use the desktop player, which I'll have to take care of later, BUT if anyone has a suggestion of what to do to try and avoid something like this in the future, that'd be sweet. For now I'm going to copy the playlist and hope that's backup enough.

Re: The content of one off my playlist is gone.

fredriklarsen — Mon, 27 Jan 2014 17:57:28 GMT

Maybe I could open the list in web player, and atleast get a copy of the list before I remake the list to desktop player. ?

Edit :::

Im not that lucky ;////

Appriciate all the help I can get, I have no clues anymore...

Re: The content of one off my playlist is gone.

Joe — Mon, 27 Jan 2014 19:53:38 GMT

Could you post the spotify URI for the playlist @fredriklarsen ?

Re: The content of one off my playlist is gone.

fredriklarsen — Mon, 27 Jan 2014 21:55:03 GMT

Reggae og alt chill is the URI !

Re: The content of one off my playlist is gone.

Joe — Mon, 27 Jan 2014 22:28:19 GMT

Hmmmm.........it syas there are 4 tracks but only displays two and I'm guessing there should be lots more. If you get in touch with the support guys, they should be able to roll back to a time when your playlist had lots of tracks.

If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Re: The content of one off my playlist is gone.

fredriklarsen — Tue, 28 Jan 2014 18:51:15 GMT

Thanks alot!

Support rolled time back and fixed it immidiatly after I sent the first mail. :))

Re: The content of one off my playlist is gone.

Joe — Tue, 28 Jan 2014 19:03:22 GMT

Another happy ending.....awesome!

Enjoy your music 🙂