topic Re: Extended data been sent to me. Missing data from October to January 2023 in Other (Podcasts, Partners, etc.)

Extended data been sent to me. Missing data from October to January 2023

JamieSomerville — Fri, 10 Feb 2023 18:26:59 GMT

I've just received all my extended data from spotify but I seem to be missing a few months of data from 2022 (as seen in the screenshot attached). Was wondering if you could help me with this 🙂

why is there a gap in my extended streaming history data?

Fri, 10 Feb 2023 18:28:19 GMT

hi, i recently was emailed my extended streaming history data, but there seems to be a large gap where my steams are unaccounted for from between around the 15th of october and yesterday, the 9th of february. what can i do about this?

Downloading personal data except for the last 6 months

DontSave — Sat, 11 Feb 2023 01:50:16 GMT

Plan: Premium

Country: U.S.

Device: iPhone 11

Operating System: Windows

My Question or Issue

So recently, I tried to download all of my personal data from Spotify to use it to visualize and really see what I've been doing for the past few years. I submitted the request on January 20th and finally got it this morning but with a bit of disappointment. I realized that none of my data as of August 16th and onward until today has been catalogued in the database.

Now I did go to basic training as of August 16th but still listened to music that day and then from October 27th to today. There really should only be a gap between August 17th and October 26th as I wasn't able to listen to any kind of music. Maybe my account was suspended or something? I'm not too sure but especially because recently I have been binging songs and getting into new things, I would really like to have the rest of my data.

What do I have to do to solve this?

Re: why is there a gap in my extended streaming history data?

crybaby_carpenter — Sat, 11 Feb 2023 03:24:26 GMT

i have the exact same problem. it’s like i didn’t listen to anything between the 15th of october and now. it’s really annoying because i waited a long time to have that data, only for it to be innacurate. please tell me if you find a solution!

Re: Extended data been sent to me. Missing data from October to January 2023

MihailY — Sat, 11 Feb 2023 14:15:24 GMT

Hey folks,

Thanks for reaching out.

The relevant team here at Spotify is aware of this issue and is currently looking into it. We'll get back to you in this thread once we have any relevant updates.

Cheers,

Re: Extended data been sent to me. Missing data from October to January 2023

Ady_g — Sat, 11 Feb 2023 14:27:45 GMT

I have the same problem. Can you provide an ETA for the fix, and will I need to request my data again and wait another 4 weeks?

This is what the technical team at stats.fm provided ..

After investigating a batch of these endsong files you received, although there are records of streams taking place in this "dead" period between Oct and Feb, Spotify have failed to include with these streams their unique identifiers which link them to the correct track/artist/album on Spotify. As such these streams are essentially useless.

Re: Extended data been sent to me. Missing data from October to January 2023

rky_riky — Sun, 12 Feb 2023 10:05:15 GMT

Yeah got the same issue

Re: Extended data been sent to me. Missing data from October to January 2023

laur9 — Sun, 12 Feb 2023 11:58:16 GMT

Yes, my data is also missing from 15th october- january 18th!!

Re: Extended data been sent to me. Missing data from October to January 2023

1de0_l3w-251g — Sun, 12 Feb 2023 18:15:39 GMT

yep same issue

Re: Extended data been sent to me. Missing data from October to January 2023

SleepBroken — Mon, 13 Feb 2023 15:25:59 GMT

Same here, logging here for updates

Re: Extended data been sent to me. Missing data from October to January 2023

camurun — Mon, 13 Feb 2023 15:38:36 GMT

same here!

Re: Extended data been sent to me. Missing data from October to January 2023

rvzgar — Mon, 13 Feb 2023 19:08:40 GMT

same issue..

Re: Extended data been sent to me. Missing data from October to January 2023

Evildead422 — Mon, 13 Feb 2023 23:09:45 GMT

Same issue here! No data present from October 2022 to February 2023

Re: Extended data been sent to me. Missing data from October to January 2023

dancelde — Tue, 14 Feb 2023 15:05:55 GMT

I also have this problem! Missing data from 15th October 2022 until "now", 10th February 2023! "spotify_track_uri" and other properties are null for streams in this time frame.

Re: Extended data been sent to me. Missing data from October to January 2023

hazel1002 — Tue, 14 Feb 2023 18:02:10 GMT

Same problem here, really hoping that streaming history isn’t gone

Re: Extended data been sent to me. Missing data from October to January 2023

Snowpop — Wed, 15 Feb 2023 07:09:52 GMT

Hi, it's been a couple of days, has the team made any progress? Can we safely request our data again

Re: Extended data been sent to me. Missing data from October to January 2023

Shearergol — Wed, 15 Feb 2023 17:31:28 GMT

Same issue here. Hoping for a quick resolution

Re: Extended data been sent to me. Missing data from October to January 2023

alex_wood6 — Thu, 16 Feb 2023 10:47:56 GMT

Hi there.

It's been a couple days. Any updates would be greatly appreciated 🙂

Re: Extended data been sent to me. Missing data from October to January 2023

vangamut — Thu, 16 Feb 2023 13:51:43 GMT

Same issue here, exactly.

Re: Extended data been sent to me. Missing data from October to January 2023

alex_wood6 — Fri, 17 Feb 2023 09:55:16 GMT

I just got a reply from Spotify's support on Twitter. They have allegedly fixed the issue. Unfortunately we will have to request our extended streaming history again.