topic Re: when logged in spotify can't find a podcast which should be available in Other (Podcasts, Partners, etc.)

when logged in spotify can't find a podcast which should be available

loverzhouse — Sat, 25 Feb 2023 11:06:53 GMT

When i want to open this podcast: https://open.spotify.com/show/4j2PDeDcI7VHYAFoPVZZqv

there's always an exception message shown regardless if i use the webplayer, the android app or the windows application when im logged in. If I use a private Tab without beeing logged in, i can view the podcast page in browser.

all messages are in german:
Message in webplayer: "Seite wurde nicht gefunden" ("page not found")
Android App: "Irgendwas ist schiefgelaufen" ("something went wrong")
Windows App: "Seite wurde nicht gefunden" ("page not found")

at first glimpse on the browser dev tools, the problem seems to be with getting the subtitles.

Its an new german podcast, published as spotify original.
My accounts country is also germany.

Re: when logged in spotify can't find a podcast which should be available

loverzhouse — Sat, 25 Feb 2023 11:09:29 GMT

Seems, i've faced the maximum amount of text...

So additionally:
a friend of mine, also with a german premium account, can show and hear the podcast without any problems.

Re: when logged in spotify can't find a podcast which should be available

Dian — Mon, 27 Feb 2023 11:39:16 GMT

Hey @loverzhouse ,

Thanks for posting in the Community.

Could you share your Spotify username of the account you're not seeing the podcast on? We'll be then able to relay the info to the right team. 5 days after that you'll be able to see the podcast on the mentioned account.

Cheers!

Re: when logged in spotify can't find a podcast which should be available

loverzhouse — Tue, 07 Mar 2023 18:51:22 GMT

Hi Dian,

thanks for your answer. the affected accounts are <snip - moderator edit> and <snip - moderator edit>.

Re: when logged in spotify can't find a podcast which should be available

Eni — Tue, 07 Mar 2023 18:54:35 GMT

Hey there @loverzhouse,

Thanks for your reply.

We've passed your info and you should be able to see the podcast within 5 working days.

On another note, we removed the usernames you sent from your post for security reasons.

Have a great day 🙂

Re: when logged in spotify can't find a podcast which should be available

loverzhouse — Thu, 09 Mar 2023 08:51:48 GMT

Thank you Eni 🙂

We are now able to see / hear the podcast. Thank you all for your help.

Re: when logged in spotify can't find a podcast which should be available

Lyubka — Fri, 10 Mar 2023 15:18:40 GMT

Hey @loverzhouse,

Thank you for your reply and confirmation.

We're glad to hear that everything works as it should for you and you're able to enjoy this podcast 🙂

If you ever have any other questions/issues in the future, feel free to post in the Community again.

Re: when logged in spotify can't find a podcast which should be available

Chris2341 — Wed, 19 Apr 2023 13:33:09 GMT

Greetings. I am also affected by this. My username is

< moderator edit>

@Lyubka @Dian or @Eni maybe you could help us as well. Thank you.

Thank you

Re: when logged in spotify can't find a podcast which should be available

kleingeld_ — Wed, 19 Apr 2023 13:32:52 GMT

Hi, I have the same problem with this podcast: https://open.spotify.com/show/42A230DwCz7M1Wicnmjx7R

My username is <moderator edit> -- I cannot see the podcast when logged in, but I can see it when I am logged out.

Re: when logged in spotify can't find a podcast which should be available

Lyubka — Wed, 19 Apr 2023 13:25:08 GMT

Hey there folks,

Thank you for your replies.

This content is not available at the moment. Spotify works hard to constantly add different podcasts & music to its database and we're always making feature tests and improvements with our content.

We get how this creates confusion, so we've relayed your feedback onto the right folks, who'll look into it. You should be able to see and enjoy this podcast soon.

We'll keep working on improving this experience moving forward and we kindly ask you to let us know if the content is still not available in couple of weeks.

Hope this clears things up. If you have any questions or need anything else, the Community is here for you.