topic Re: Music plays, but no sound and songs skip after 10 seconds in Other (Podcasts, Partners, etc.)

Music plays, but no sound and songs skip after 10 seconds on TV

apleifer — Thu, 24 Jul 2025 06:44:18 GMT

On both my Apple TV and Yamaha receiver, Spotify appears to connect and songs start playing, but no sound comes out. Then, after about 10 seconds, the song will skip to the next and then this repeats. Have reinstalled Apple TV app, and Spotify plays fine on other devices on same Wi-Fi network/router.

Re: Music plays, but no sound and songs skip after 10 seconds

swarfs — Fri, 31 Mar 2023 19:56:05 GMT

Same issue here. Was there an update to the Spotify app within the past week or so? Something is definitely broken.

Re: Music plays, but no sound and songs skip after 10 seconds

Eni — Sat, 01 Apr 2023 17:41:59 GMT

Hey folks,

Thanks for getting in touch about this here in the Community.

@swarfs, just to confirm, are you experiencing this on the same devices (Apple tv and Yamaha receiver)?

Could you let us know if this happens across devices (phones, PCs, etc.) while using the Connect feature?

On another note, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble.

Let us know how it goes.

Re: Music plays, but no sound and songs skip after 10 seconds

apleifer — Sat, 01 Apr 2023 20:03:18 GMT

It happens on both devices yes, and on Spotify Connect from my Mac, iPhone, and iPad when I try to play to my Yamaha receiver.

I have a Sonos Roam which uses Connect and it seems to be unaffected.

I've tried resetting my router, my Yamaha receiver, and doing a clean install of all Spotify apps and nothing has fixed the problem.

Re: Music plays, but no sound and songs skip after 10 seconds

Alex — Mon, 03 Apr 2023 07:44:32 GMT

Hi folks,

Thanks for your posts. Can you provide us with the following info:

Device Model and OS version
Spotify app version if applicable
Speaker/ AMP model
When did this start happening

Looking forward to your replies.

Re: Music plays, but no sound and songs skip after 10 seconds

swarfs — Mon, 03 Apr 2023 16:22:04 GMT

Hi Eni,

My issue is with the Spotify Windows app not playing any song outside of a playlist. I am using the latest version of the Spotify windows app ( I have tried re-installing... no help). My OS is Windows 10. I have also tried all of the fixes suggested elsewhere on this board. I believe Spotify is aware of this issue and has categorized it as an ongoing problem. Here is my log file.

Re: Music plays, but no sound and songs skip after 10 seconds

Eni — Tue, 04 Apr 2023 17:31:56 GMT

Hi @swarfs,

Thanks for getting back to us.

We see that we already replied to your question in this thread. Let's keep the conversation there to avoid any mix-ups.

Cheers!

Re: Music plays, but no sound and songs skip after 10 seconds

Odie104 — Mon, 15 May 2023 03:10:53 GMT

Same issue here. Does not play on Samsung TV using Zapoleon TV interface, or on my iPhone (latest iOS), or MacBook (latest OS). I’ve reinstalled app…nothing. Songs play 9-10 seconds with no sound, and then the next event begins with the same situation.

Re: Music plays, but no sound and songs skip after 10 seconds

11127375276 — Fri, 19 May 2023 22:26:49 GMT

I had the same issue. I reinstalled spotify on my apple tv but that didn’t work. I then tried updating the apple tv to the newest version and that solved it!

Re: Music plays, but no sound and songs skip after 10 seconds

Bks2 — Sat, 20 May 2023 21:45:01 GMT

Same here. No sound when playing from iPhone or iPad. After 10 seconds the song skips, but only when connected to Audiolab streamer. With laptop (windows 10) everything works fine. In the car (apple play) also no problems. Any suggestion is welcome!

Re: Music plays, but no sound and songs skip after 10 seconds

Lyubka — Mon, 22 May 2023 13:58:05 GMT

Hey @Bks2,

Thank you for your reply in this thread.

In this case, we'd like to gather as much info as possible. Could you please share the details that @Alex requested earlier in this thread? Does the issue occur only when using Bluetooth? Have you tried streaming directly via your iPhone/iPad to check if you'll experience the same?

On another note, would you mind letting us know what troubleshooting you've tried so far? This'll help us avoid repeating steps.

We'll be on the lookout for your reply.

Re: Music plays, but no sound and songs skip after 10 seconds

viv0209 — Sun, 28 May 2023 04:23:40 GMT

i’ve experienced same problem too. When playing spotify throught Audiolab streaming machine, songs just keep skipping every 10seconds with no sound at all. I’ve tried clean and re-installed Spotify and also the streaming app (play-if) . Nothing worked….

Re: Music plays, but no sound and songs skip after 10 seconds

NaderBazzi — Wed, 14 Jun 2023 15:02:28 GMT

Hi,

I have the same problem, but my Receiver is a Yamaha RX-V485. Streaming to the receiver using AirPlay or Bluetooth works nice.

Re: Music plays, but no sound and songs skip after 10 seconds

Eni — Thu, 15 Jun 2023 18:27:09 GMT

Hey folks,

Thanks for reaching out about this here in the Community.

In this case, could you provide us with the info @Lyubka and @Alex asked for previously? We'd like to take a closer look.

We'll be waiting for your replies.

Re: Music plays, but no sound and songs skip after 10 seconds

NaderBazzi — Thu, 15 Jun 2023 23:15:12 GMT

Hi Eni,

Device Model and OS version : Iphone X, 16.5;
Spotify app version if applicable: 8.8.43.436
Speaker/ AMP model : Receiver Yamaha RX-V485
When did this start happening: After updating the firmware. Yamaha says there's nothing wrong, and that it's a Spotify app error.

Note: If I try to use Spotify Connect between my receiver and notebook/desktop, it doesn't work either.

Re: Music plays, but no sound and songs skip after 10 seconds

NaderBazzi — Thu, 15 Jun 2023 23:26:47 GMT

I tried to downgrade the firmware of the receiver, without success, after getting a version with Yamaha support. It looks like this update is just one way.

Tried to reinstall Spotify App (clean install), reset modem/router, disconnect the receiver power cord.

All unsuccessful.

Re: Music plays, but no sound and songs skip after 10 seconds

Joan — Sat, 17 Jun 2023 11:52:34 GMT

Hi there @NaderBazzi,

Thanks for the info. Have you tried connecting the devices to a different network and seeing if that makes a difference? If you haven't, please do so and let us know how it goes. You can use a hotspot made from your phone if necessary.

Keep us posted.

Re: Music plays, but no sound and songs skip after 10 seconds

NaderBazzi — Sun, 18 Jun 2023 03:01:04 GMT

Hi @Joan,

No difference, I tested it now.

Re: Music plays, but no sound and songs skip after 10 seconds

Dian — Mon, 19 Jun 2023 05:32:39 GMT

Hey @NaderBazzi,

Thanks for the reply.

How is the receiver connected to the playback device? What are the sound playback settings of the device? We need the frequency and bitrate.

Keep us posted,

Cheers!

Re: Music plays, but no sound and songs skip after 10 seconds

NaderBazzi — Tue, 20 Jun 2023 15:28:13 GMT

Hi Dian,

Receiver by wired connection.

Where can I get this information you requested?