topic Re: "Very High" Audio Quality ? Cannot change to this setting? in Other (Podcasts, Partners, etc.)

"Very High" Audio Quality ? Cannot change to this setting?

rishikaushik — Sun, 02 Apr 2023 20:44:16 GMT

When tried to change audio streaming setting, even a premium cannot upgrade it from "high" to "very high".

Re: "Very High" Audio Quality ? Cannot change to this setting?

Vasil — Tue, 04 Apr 2023 08:19:00 GMT

Thanks for posting on the Community!
Could you tell us more about your issue? Does it appear on the desktop app or on mobile?
Are you getting any errors or is the 'very high' option simply greyed out? Have you tried any troubleshooting so far?

Let us know and we'll gladly take a further look at what can be done here 🙂
Tip: Attaching a screenshot can always be of help!

Much appreciated!

Re: "Very High" Audio Quality ? Cannot change to this setting?

rishikaushik — Fri, 07 Apr 2023 17:13:32 GMT

Hi Vasil

I used both windows desktop app and Android App. (Preferably Android App)

The audio streaming quality is by default as automatic, but options are visible to me (ss attached).

When i try to change it to very high, it shows as "not available in this plan".

Please JUSTIFY why iS THERE NO SUPPORT FOR PREMIUM USERS!.

, but when i try to set

Re: "Very High" Audio Quality ? Cannot change to this setting?

OscarDC — Sat, 08 Apr 2023 18:35:20 GMT

Hey @rishikaushik,

Thank you for keeping in contact and for the screenshots you sent.

This type of error message is commonly related to the Premium Mini subscription. In case you have this type of subscription active, keep in mind that it has less features than a regular monthly subscription. So taking this into account, just as downloads are restricted to 30 songs on a single device, playback quality is also restricted in this subscription.

However, if you have a different type of subscription, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.