topic Re: Problem streaming on Sonos in Other (Podcasts, Partners, etc.)

Problem streaming on Sonos

user-removed — Sun, 16 Feb 2014 15:14:03 GMT

I don't need any devices reset. I am trying to get spotify to stream on Sonos. Paid for Premium upgrade, follows the Sonos procedures with no luck. Contacted Sonos--they actually have a customer service department, contrary to spotifty. They were able to stream their spotify account via my Sonos system, hence the problem is with spotify.
I have had zero luck contacting anyone at spotify. They were very quick to accept credit card payment, not at all responsive in addressing my problem.

Re: Problem streaming on Sonos

Peter__ — Sun, 16 Feb 2014 16:13:10 GMT

What error message are you getting when you try and stream to Sonos?

Re: Problem streaming on Sonos

user-removed — Sun, 16 Feb 2014 18:53:42 GMT

Unable to browse music

Re: Problem streaming on Sonos

Peter__ — Sun, 16 Feb 2014 19:06:32 GMT

Two things to check:

- Your account is definitely showing as premium (not unlimited) on your online account?

- Do you have a Spotify username style account or was your account created using Facebook?

Re: Problem streaming on Sonos

user-removed — Sun, 16 Feb 2014 19:40:29 GMT

It is definitely set up online as a premium account.

I set it up via a username.

Rick

Re: Problem streaming on Sonos

Peter__ — Sun, 16 Feb 2014 19:59:05 GMT

I'm going to escalate this for someone at Spotify to look into for you, but it most likely won't be until tomorrow.

In the mean time its worth trying changing your Spotify password and then reauthorizing your account via Sonos to see if that makes any difference?

Re: Problem streaming on Sonos

Richard — Mon, 17 Feb 2014 20:18:32 GMT

Hey Rick!

I'm sorry to hear you've been having trouble streaming Spotify on your Sonos. We'd love to help you out and get things working smoothly again.

I haven't been able to find an account for you based on your community login. Have you managed to get in touch with our customer support directly yet?

I look forward to hearing back from you!