Why am I having connection issues?

Goodman — Sat, 28 Jan 2023 04:29:50 GMT

If you're having connection issues with Spotify, you may see one or more of the following:

All tracks grayed out
Nothing happening when you press play, or try to use any features
Error messages saying Spotify is offline or No internet connection detected

In such or similar cases, here's a list of troubleshooting steps that you can try:

If everything was working fine recently, it's worth checking @SpotifyStatus on Twitter to see if there's any ongoing issues.
Make sure Spotify isn’t in offline mode (in the app’s Settings, under Playback).
If you’re using a data connection, check you have enough data allowance (although we recommend using WiFi if possible).
Check your router and make sure UPnP is enabled. If it already is, turn it off, then on again.
Check that your router allows Spotify in- and outbound, and that your firewall software allows Spotify in- and outbound.
If you have any anti-virus, anti-hack or any other anti-software installed, try to temporarily disable it, just long enough to test your Spotify issue.
Turn off your router, wait 10 minutes, then turn it back on again.
Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.
If possible, try it with a different WiFi network. If it works with another connection, we recommend contacting the service provider of the original network for more information.

Also, you can double-check the following:

Does it happen over both WiFi and 3/4G? If it happens on both then the issue isn't related to connection and is being caused by another eg: device/setup or the Spotify app itself.
If you're using a VPN (e.g. for privacy), keep in mind that it may create access issues to some Spotify webpages.
Which market / location are you in? Spotify is not available everywhere and this may be why you can't access it.
If the issue keeps happening at certain hours of the day, consider that those hours may have heavier internet traffic than usual.
If you set the streaming quality to 'High', a better connection will be necessary, which could cause problems while using Spotify in areas of low connection. You can double-check if that's the case by running a speed testing using a trusted site (e.g. http://www.speedtest.net/).

Can't fix it? Try these troubleshooting steps:

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

article Why am I having connection issues? in FAQs