article Premium subscription changed to free in FAQs https://community.spotify.com/t5/FAQs/Premium-subscription-changed-to-free/ta-p/654390 <DIV class="lia-message-template-symptoms-zone"> <P>Hey folks!&nbsp;<BR /><BR /></P> <P><SPAN>If you have Premium but you're seeing a different account on free, you may have accidentally created a new account. The best thing to try here is logging out of Spotify, then back in using your email address and password.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>If this works and you’re now seeing your Premium account, it’s worth </SPAN><STRONG><A href="https://support.spotify.com/account_payment_help/account_help/close-account/" target="_blank" rel="noopener">closing your new free account</A></STRONG><SPAN> to avoid any confusion in the future.</SPAN></P> <P>&nbsp;</P> <P><SPAN>To confirm, you should see this (the Spotify Premium box under "Your Plan") in your <STRONG><A href="https://www.spotify.com/account/overview/" target="_blank" rel="noopener">Account overview</A></STRONG> if you're on Premium:<BR /><BR /></SPAN></P> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Novy_0-1696519257408.png" style="width: 479px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/163554i01802FEB6BCF2767/image-dimensions/479x157?v=v2" width="479" height="157" role="button" title="Novy_0-1696519257408.png" alt="Novy_0-1696519257408.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Novy_0-1696519257408.png</span></span> <P>&nbsp;</P> <P data-unlink="true"><SPAN><STRONG><BR /></STRONG>If you’ve subscribed recently but you’re not getting Premium, check out </SPAN><STRONG><A href="https://community.spotify.com/t5/FAQs/Subscribed-but-not-getting-Premium-features/ta-p/5399898" target="_self">this Spotify Answer</A>.</STRONG></P> <P>&nbsp;</P> <P><SPAN><STRONG>Tip</STRONG>: There’s more info about why your subscription might not be working at </SPAN><STRONG><A href="https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/" target="_blank" rel="noopener">this article</A>.</STRONG></P> <P><BR /><BR /></P> <P><FONT size="2"><EM>Didn't help?<SPAN>&nbsp;</SPAN><A href="https://community.spotify.com/t5/Spotify-Answers/tkb-p/Spotify-Answers" target="_blank" rel="noopener"><SPAN class="s1">Search</SPAN></A><SPAN>&nbsp;</SPAN>for more Spotify Answers, or<SPAN>&nbsp;</SPAN><A href="https://community.spotify.com/t5/Help/ct-p/Help" target="_blank" rel="noopener"><SPAN class="s1">create a new thread</SPAN></A><SPAN>&nbsp;</SPAN>and ask the Community.</EM></FONT></P> </DIV> Wed, 12 Aug 2026 10:15:47 GMT Goodman 2026-08-12T10:15:47Z Premium subscription changed to free https://community.spotify.com/t5/FAQs/Premium-subscription-changed-to-free/ta-p/654390 <DIV class="lia-message-template-symptoms-zone"> <P>Hey folks!&nbsp;<BR /><BR /></P> <P><SPAN>If you have Premium but you're seeing a different account on free, you may have accidentally created a new account. The best thing to try here is logging out of Spotify, then back in using your email address and password.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>If this works and you’re now seeing your Premium account, it’s worth </SPAN><STRONG><A href="https://support.spotify.com/account_payment_help/account_help/close-account/" target="_blank" rel="noopener">closing your new free account</A></STRONG><SPAN> to avoid any confusion in the future.</SPAN></P> <P>&nbsp;</P> <P><SPAN>To confirm, you should see this (the Spotify Premium box under "Your Plan") in your <STRONG><A href="https://www.spotify.com/account/overview/" target="_blank" rel="noopener">Account overview</A></STRONG> if you're on Premium:<BR /><BR /></SPAN></P> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Novy_0-1696519257408.png" style="width: 479px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/163554i01802FEB6BCF2767/image-dimensions/479x157?v=v2" width="479" height="157" role="button" title="Novy_0-1696519257408.png" alt="Novy_0-1696519257408.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Novy_0-1696519257408.png</span></span> <P>&nbsp;</P> <P data-unlink="true"><SPAN><STRONG><BR /></STRONG>If you’ve subscribed recently but you’re not getting Premium, check out </SPAN><STRONG><A href="https://community.spotify.com/t5/FAQs/Subscribed-but-not-getting-Premium-features/ta-p/5399898" target="_self">this Spotify Answer</A>.</STRONG></P> <P>&nbsp;</P> <P><SPAN><STRONG>Tip</STRONG>: There’s more info about why your subscription might not be working at </SPAN><STRONG><A href="https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/" target="_blank" rel="noopener">this article</A>.</STRONG></P> <P><BR /><BR /></P> <P><FONT size="2"><EM>Didn't help?<SPAN>&nbsp;</SPAN><A href="https://community.spotify.com/t5/Spotify-Answers/tkb-p/Spotify-Answers" target="_blank" rel="noopener"><SPAN class="s1">Search</SPAN></A><SPAN>&nbsp;</SPAN>for more Spotify Answers, or<SPAN>&nbsp;</SPAN><A href="https://community.spotify.com/t5/Help/ct-p/Help" target="_blank" rel="noopener"><SPAN class="s1">create a new thread</SPAN></A><SPAN>&nbsp;</SPAN>and ask the Community.</EM></FONT></P> </DIV> Wed, 12 Aug 2026 10:15:47 GMT https://community.spotify.com/t5/FAQs/Premium-subscription-changed-to-free/ta-p/654390 Goodman 2026-08-12T10:15:47Z