article Premium subscription changed to free in FAQs https://community.spotify.com/t5/FAQs/Premium-subscription-changed-to-free/ta-p/654390 <DIV class="lia-message-template-symptoms-zone"> <P>&nbsp;</P> <P><SPAN>The most common reason for your Premium subscription suddenly disappearing is due to having a second Spotify account created using Facebook.</SPAN></P> <P>&nbsp;</P> <P><SPAN>The best thing to try is logging out of Spotify, then back in using your email address and password. Avoid using the </SPAN><STRONG>‘Log in with Facebook’</STRONG><SPAN> button, as this will log you back into your newly created account by mistake.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If this works and you’re now seeing your Premium account, it’s worth </SPAN><A href="https://support.spotify.com/account_payment_help/account_help/close-account/" target="_blank" rel="noopener"><SPAN>closing your free account</SPAN></A><SPAN> to avoid any confusion in the future.</SPAN></P> <P>&nbsp;</P> <P><SPAN>To confirm, you should see this (the Spotify Premium box under "Your Plan") in your <A href="https://www.spotify.com/account/overview/" target="_blank" rel="noopener">Account overview</A> if you're on Premium:</SPAN></P> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Novy_0-1696519257408.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/163554i01802FEB6BCF2767/image-size/medium?v=v2&amp;px=400" role="button" title="Novy_0-1696519257408.png" alt="Novy_0-1696519257408.png" /></span> <P>&nbsp;</P> <P data-unlink="true"><SPAN>If you’ve subscribed recently but you’re not get Premium, check out </SPAN><A href="https://community.spotify.com/t5/FAQs/Subscribed-but-not-getting-Premium-features/ta-p/5399898" target="_self"><SPAN>this Spotify Answer</SPAN></A><SPAN>.</SPAN></P> <P>&nbsp;</P> <P><SPAN>There’s more info about why your subscription might not be working at </SPAN><A href="https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/" target="_blank" rel="noopener"><SPAN>this article</SPAN></A><SPAN>.</SPAN></P> <P>&nbsp;</P> <P><FONT size="2"><EM>Didn't help?<SPAN>&nbsp;</SPAN><A href="https://community.spotify.com/t5/Spotify-Answers/tkb-p/Spotify-Answers" target="_blank" rel="noopener"><SPAN class="s1">Search</SPAN></A><SPAN>&nbsp;</SPAN>for more Spotify Answers, or<SPAN>&nbsp;</SPAN><A href="https://community.spotify.com/t5/Help/ct-p/Help" target="_blank" rel="noopener"><SPAN class="s1">create a new thread</SPAN></A><SPAN>&nbsp;</SPAN>and ask the Community.</EM></FONT></P> </DIV> Tue, 18 Feb 2025 14:13:41 GMT Goodman 2025-02-18T14:13:41Z Premium subscription changed to free https://community.spotify.com/t5/FAQs/Premium-subscription-changed-to-free/ta-p/654390 <DIV class="lia-message-template-symptoms-zone"> <P>&nbsp;</P> <P><SPAN>The most common reason for your Premium subscription suddenly disappearing is due to having a second Spotify account created using Facebook.</SPAN></P> <P>&nbsp;</P> <P><SPAN>The best thing to try is logging out of Spotify, then back in using your email address and password. Avoid using the </SPAN><STRONG>‘Log in with Facebook’</STRONG><SPAN> button, as this will log you back into your newly created account by mistake.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If this works and you’re now seeing your Premium account, it’s worth </SPAN><A href="https://support.spotify.com/account_payment_help/account_help/close-account/" target="_blank" rel="noopener"><SPAN>closing your free account</SPAN></A><SPAN> to avoid any confusion in the future.</SPAN></P> <P>&nbsp;</P> <P><SPAN>To confirm, you should see this (the Spotify Premium box under "Your Plan") in your <A href="https://www.spotify.com/account/overview/" target="_blank" rel="noopener">Account overview</A> if you're on Premium:</SPAN></P> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Novy_0-1696519257408.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/163554i01802FEB6BCF2767/image-size/medium?v=v2&amp;px=400" role="button" title="Novy_0-1696519257408.png" alt="Novy_0-1696519257408.png" /></span> <P>&nbsp;</P> <P data-unlink="true"><SPAN>If you’ve subscribed recently but you’re not get Premium, check out </SPAN><A href="https://community.spotify.com/t5/FAQs/Subscribed-but-not-getting-Premium-features/ta-p/5399898" target="_self"><SPAN>this Spotify Answer</SPAN></A><SPAN>.</SPAN></P> <P>&nbsp;</P> <P><SPAN>There’s more info about why your subscription might not be working at </SPAN><A href="https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/" target="_blank" rel="noopener"><SPAN>this article</SPAN></A><SPAN>.</SPAN></P> <P>&nbsp;</P> <P><FONT size="2"><EM>Didn't help?<SPAN>&nbsp;</SPAN><A href="https://community.spotify.com/t5/Spotify-Answers/tkb-p/Spotify-Answers" target="_blank" rel="noopener"><SPAN class="s1">Search</SPAN></A><SPAN>&nbsp;</SPAN>for more Spotify Answers, or<SPAN>&nbsp;</SPAN><A href="https://community.spotify.com/t5/Help/ct-p/Help" target="_blank" rel="noopener"><SPAN class="s1">create a new thread</SPAN></A><SPAN>&nbsp;</SPAN>and ask the Community.</EM></FONT></P> </DIV> Tue, 18 Feb 2025 14:13:41 GMT https://community.spotify.com/t5/FAQs/Premium-subscription-changed-to-free/ta-p/654390 Goodman 2025-02-18T14:13:41Z