topic Re: Dashboard Users and Access button disabled in Spotify for Developers

Dashboard Users and Access button disabled

meeles — Sun, 19 Dec 2021 17:20:43 GMT

Plan

Free

Country

Canada

Operating System

Mac OS Big Sur

My Question or Issue

I don't have a quota extension so I need to add users manually. However, when I go to my app dashboard the Users and Access button is disabled/greyed out. This problem persists in Chrome, Safari, and mobile Chrome. I've tried clearing my cache as suggested on a similar post.

Re: Dashboard Users and Access button disabled

Hubo — Sun, 19 Dec 2021 20:49:10 GMT

Hey there, help's here!

Hmm, it seems that the dashboard isn't able to get the current status of your app. Could you try to head to:
https://developer.spotify.com/dashboard/applications/{CLIENTID}/users where you replace {CLIENTID} with the Client ID of your app?

Let me know how you get on!

Have a good one,
Hubo

Re: Dashboard Users and Access button disabled

meeles — Sun, 19 Dec 2021 23:22:33 GMT

Hmm. that brings me to the Users and Access page but there are 0 users registered (I had previously added 2 users). I tried to add another one as a test but they don't show up in the list either. Other than that, the Users and Access button is still greyed out at the top.

Re: Dashboard Users and Access button disabled

katsukixyz — Mon, 20 Dec 2021 00:52:29 GMT

I am encountering the same issue. My dashboard shows 0 users registered and a disabled "Users and Access" button even though I added several users on this screen before.

Re: Dashboard Users and Access button disabled

spotifyjosh — Mon, 20 Dec 2021 06:37:49 GMT

Thank you for reporting this issue, folks. We're going to look into this further here, and I will share an update in this thread soon.

Re: Dashboard Users and Access button disabled

spotifyjosh — Mon, 20 Dec 2021 08:04:03 GMT

@katsukixyz @meeles, I think this bug should be resolved now. Please let us know if you're still having trouble with those dashboard features after clearing your browser cache.

Re: Dashboard Users and Access button disabled

tiborviszneki — Tue, 01 Mar 2022 22:08:30 GMT

Hey there! We are facing with the same issue, the "Users and Access button is disabled. I have tried to past the link that was mentioned above (replacing with our Client ID) but it does redirect me every time to the Spotify Developer Console's login screen.

Can you help us? (Also all of our stats shows from 25th February 0 values (0 active users, 0 requests, etc..).

Re: Dashboard Users and Access button disabled

ksysha — Wed, 22 Feb 2023 21:48:06 GMT

Hey, are there any updates on that? I am also facing the same issue.