topic Re: Family in Subscriptions

Family

fallengod-84 — Wed, 29 Mar 2017 12:33:14 GMT

Hello,

Why are my family members being removed from my family account if address is the same?

I've tried to confirm my account address but it only shows the Zip code, not full address.

Re: Family

Robert_W — Wed, 29 Mar 2017 16:07:42 GMT

Hey fallengod-84,

Sorry to hear you are having issues!

Could you please take a look here and see if this help's at all.

https://support.spotify.com/uk/account_payment_help/account_basics/edit-your-profile/?ref=related

If you are able to check your address is correct that way you could then check to make sure your family members are added.

Let me know how you get on!

If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!

Re: Family

fallengod-84 — Wed, 29 Mar 2017 16:25:12 GMT

There i can only see the folowin fields:

Click EDIT PROFILE.

Here you can edit any of the following:

- Email address
- Date of birth
- Gender
- Zip/Postal code
- Country
- Mobile number

i've ensured country and Zip is equal, and when asked i've confirmed the ZIP again, but all family members were excluded!