topic Account disabled in Subscriptions

Account disabled

mebailey96 — Mon, 30 Apr 2018 14:29:26 GMT

My account was disabled but the payment went through last week no problem. What happened???? I don’t want to lose all the music I had saved.....

Re: Account disabled

MattSuda — Mon, 30 Apr 2018 14:44:36 GMT

Hey @mebailey96

Why isn't my Premium subscription working?

If you pay for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:

Log out and back into your account

Occasionally this is necessary to force a sync of info between your device and our account system
Check the status of your subscription

Go to your subscription page and check that your Premium subscription is still active.
Check the status of your payment

If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.

A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
Check that your Premium subscription isn’t on another account

You might be logged into the wrong account. It's possible to create mulitple Spotify accounts, each with their own login details, saved music, and subscription.

Check to see if you have any other accounts.

Still not working?

Check @SpotifyStatus for any service faults.

If you have Premium for Family, make sure the owner hasn't removed you from the plan.
If you subscribe to Premium through another company (e.g. with your broadband/mobile provider, or with iTunes), check with them to make sure your subscription is still active.

Re: Account disabled

MattSuda — Mon, 30 Apr 2018 14:46:13 GMT

Also, here is some more info on disabled accounts:

https://support.spotify.com/account_payment_help/account_help/why-has-my-account-been-disabled/

Why has my account been disabled?

If you receive an email or error message that your account has been disabled, it’s likely due to one of the following reasons.

Reasons for disabled accounts

SUSPECTED FRAUDULENT ACTIVITY

If we've detected any possible fraudulent activity on your account, we may have disabled it.

A CHARGEBACK HAS OCCURRED

This means the person that pays for the subscription has reversed a payment to Spotify through their bank, credit card company, or online payment service (such as PayPal). This disables the account the charge occurred on and reverts it to Free. We send email notifications to all accounts affected when this happens.

In the case of online gift cards, only the account that bought the gift card is disabled and the gift card is revoked (so can’t be redeemed). If it’s already been redeemed by another account, that account will receive an email to confirm a chargeback has been issued and won’t have Premium anymore.
In the case of Premium for Family, only the account of the owner (the one who pays for the Family plan) is disabled. All the other accounts on the plan stay enabled, but will revert to Free.

How do I get my account back?

If you feel there's been some confusion, you can get in touch with us:

Go to our contact form and select Logging in.
Choose I can't log in to Spotify.
Select I STILL NEED HELP.
Fill out the details and submit.

Note: You may need to provide proof of ownership of your account, purchase, or payment details, so be sure to have them ready.