https://community.spotify.com/t5/Subscriptions/AddedPremium-but-it-does-not-work/m-p/4471851#M100365 <P>I added premium to my account through my wireless provider and I am still unable to use the app. It will not let me selct any of my songs or shuffle them or anything. How long does it take to get it activated and working?</P> Thu, 03 May 2018 14:57:01 GMT Karen4321 2018-05-03T14:57:01Z https://community.spotify.com/t5/Subscriptions/AddedPremium-but-it-does-not-work/m-p/4471851#M100365 <P>I added premium to my account through my wireless provider and I am still unable to use the app. It will not let me selct any of my songs or shuffle them or anything. How long does it take to get it activated and working?</P> Thu, 03 May 2018 14:57:01 GMT https://community.spotify.com/t5/Subscriptions/AddedPremium-but-it-does-not-work/m-p/4471851#M100365 Karen4321 2018-05-03T14:57:01Z https://community.spotify.com/t5/Subscriptions/AddedPremium-but-it-does-not-work/m-p/4472031#M100377 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/20586332">@Karen4321</a>,</P><P><BR />you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!<BR />Try to log in with that account.<BR />When you see a 10 digit number log in with Facebook!</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Upgraded-not-Premium-twitter_support.png" style="width: 640px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/76092i109C96414DC0D74A/image-size/large?v=v2&amp;px=999" role="button" title="Upgraded-not-Premium-twitter_support.png" alt="Upgraded-not-Premium-twitter_support.png" /></span><BR />Have a great day!</P><P>LK608</P> Thu, 03 May 2018 18:12:49 GMT https://community.spotify.com/t5/Subscriptions/AddedPremium-but-it-does-not-work/m-p/4472031#M100377 Luke 2018-05-03T18:12:49Z