topic Re: Problem with payment in Subscriptions

Problem with payment

paolo7770 — Sat, 28 Apr 2018 18:57:18 GMT

Hello ! I have problem with my family subscription. I've had it for 1 month and in a day, when my subscription was ending, the payment failed cause of limits on my credit card. I've unlocked it and the payment isn't still working. I've tried everything from help centre and anything worked. I've checked my credit card. It's working properly. Please help me.

Re: Problem with payment

Alfredo — Tue, 01 May 2018 02:45:50 GMT

Hey @paolo7770, welcome to the community!

If the payment for the Premium for Family plan didn't go through on time, but your credit card now has the funds, you just need to wait for the system to process the payment again.

Spotify will try to process the payment again every few days, so everything should be fine once it goes through.

All the best.

Re: Problem with payment

altamunguia — Tue, 01 May 2018 03:49:55 GMT

Hi I have a problem with mi count Premium for student, my account is still free, and the charge was made 2 times the charge to my card !! I do not have any other linked account.

Re: Problem with payment

Alfredo — Thu, 03 May 2018 23:24:56 GMT

Hey @altamunguia!

Since your issue is different to the one on this thread, I suggest creating a new thread to further assist you.

In the meantime, you can find all the information about this issue here.

All the best.