topic Re: subscription expired in advance in Subscriptions

subscription expired in advance

Swordmoon — Fri, 04 May 2018 19:16:06 GMT

Hi, i've subscribed April 14th , spotify premium , but today (May 4th) my account is set on Free. Why?

Re: subscription expired in advance

mariet246 — Fri, 04 May 2018 19:41:46 GMT

A similar thing happened to me. A payment for premium was cleared by my bank on 5/3 but my account currently shows only as Spotify free. I've done all the troubleshooting they suggest on their website, nothing was helpful. That's alot of money to add up if they do that to people the world over - not cool!

Re: subscription expired in advance

Swordmoon — Fri, 04 May 2018 19:44:30 GMT

any way to contact support directly?

Re: subscription expired in advance

mariet246 — Fri, 04 May 2018 19:50:47 GMT

I'm trying to find that out now, but there doesn't seem to be any direct way to contact support. I'll let you know if I find anything. So far all of the folks that have listed that it's annoying how there is no direct way to contact a support team didnt have enough "likes" to there idea to have it responded to? And so it was closed, by what I assume is a support team member. SO ANNOYING!

Re: subscription expired in advance

Swordmoon — Fri, 04 May 2018 19:54:11 GMT

I've found this page on facebook . Search for SpotifyCare

Re: subscription expired in advance

mariet246 — Fri, 04 May 2018 19:58:00 GMT

Thanks. I foudn this too and sent an email. https://community.spotify.com/t5/Newcomers-and-Contribution/Chat-or-Email-Support/m-p/1051430/highlight/true#M21912

Re: subscription expired in advance

Swordmoon — Fri, 04 May 2018 20:02:36 GMT

Thank you . and good luck to us ^^