topic Re: Country doesnt change in Subscriptions

Country doesnt change

musicbastard — Tue, 08 May 2018 20:02:56 GMT

I am currently in Spain but spotify thinks Im in UK what to do??

Re: Country doesnt change

Luke — Wed, 09 May 2018 20:24:44 GMT

Hey @musicbastard,

just change your country by following these steps:

With a free account, you can do this by visiting your account page here.
Change your country and postcode.
Click save profile

If you got a premium account visit your subscription page at this link.
Click update
Click ...
Then click Change Country and enter your payment method with a billing address.
Then click change payment details.
Now your country should have changed.

Have a nice day!

LK608

Re: Country doesnt change

musicbastard — Wed, 09 May 2018 20:28:01 GMT

Do you really think I haven't done this? This is exactly why I am so angry there is no client support((((((

Re: Country doesnt change

Luke — Wed, 09 May 2018 20:29:22 GMT

Hey again @musicbastard,

Please try clearing your browser's cache and cookies or use an incognito window.

In case you get the same results, you can cancel the current subscription, wait until the account goes back to Free, update the country, and then resubscribe.

When your account gets downgraded to Spotify Free, no saved songs etc. will get deleted.

Have a nice day!

LK608

Re: Country doesnt change

musicbastard — Wed, 09 May 2018 20:31:02 GMT

Hello back again, I did cancel the premium three days ago... It seems like a glitch

Re: Country doesnt change

musicbastard — Wed, 09 May 2018 20:33:34 GMT

here go some proof

Re: Country doesnt change

Luke — Wed, 09 May 2018 20:35:12 GMT

Hey @musicbastard,

so you're on the Free Plan of Spotify at the moment? (You can see that here.)

Could you please check that for me 🙂

Have a nice day!

LK608

Re: Country doesnt change

musicbastard — Wed, 09 May 2018 20:41:01 GMT

still nothing.... sorry((

Re: Country doesnt change

Luke — Thu, 10 May 2018 12:48:37 GMT

Hey again @musicbastard,

Could you please give me an answer to the question I asked before? I need this info to help you here 🙂

Have a nice day!

LK608

Re: Country doesnt change

musicbastard — Thu, 10 May 2018 16:24:48 GMT

I mentioned it before, I am but I was premium before

Re: Country doesnt change

Luke — Fri, 11 May 2018 12:39:31 GMT

Hey again @musicbastard,

Sorry for the confusion!
Are you using a VPN? If so, can you switch this off and try again?

Still no luck, then I'd recommend reaching out to Support:

You can contact the support through this link.

Als,o it can be reached through Twitter via @spotifycares or through the Spotifycares Facebook site.

Have a nice day!

LK608