topic Re: HELP!! in Subscriptions

HELP!!

user-removed — Tue, 30 May 2017 19:53:30 GMT

i had an account with subscription of 3 months and i want to cancel it and i cant get to that account because i dont remember any of the logging information and cant cancel the subscription .. so is there any way i could cancel the spotify subscription with my credit card information (+i have tried to reset password but i cant get into that accounts email neither and i cant even reset the email neither) thanks!
-Eetu

Re: HELP!!

Jacob — Thu, 01 Jun 2017 06:13:52 GMT

Hey @user-removed, welcome to the Spotify Community!

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

Re: HELP!!

JuliaStar — Thu, 01 Jun 2017 14:46:30 GMT

Hello!
I would argue with the suggestion that @spotifycares is the fastest/easiest way to get your subscription cancelled (and maybe even some charges refunded).
I recommend using the chat support feature.

To get into the spotify chat follow these steps.
Go to THIS LINK

Then you will be asked the details of your issue:

Click START CHAT

Look for this in the lower right cornerI hope this helps you resolve your issue as soon as possible and I hope you continue to use and enjoy spotify!

Julia