topic Premium subscription in Subscriptions

Premium subscription

Patriciaburton — Wed, 16 May 2018 06:10:41 GMT

Spotify doesn’t allow me to be included in my husband’s Premium account!!! We live in the same address, and it keeps refusing it! So frustrating and annoying these new Premium changes!! Does anyone have a solution? Thank you!!

Re: Premium subscription

Bethany_Dawn — Wed, 16 May 2018 16:01:23 GMT

Hi @Patriciaburton and welcome to the Community! 🙂
Is your husband subscribing to the Premium for Family plan or the individual Premium plan?
If it's the Family plan, there is a helpful support page located here that addresses the common setup issues. Hopefully this can help get you started - if not, please feel free to reply! Have a great day! 🙂

Re: Premium subscription

Patriciaburton — Wed, 16 May 2018 16:08:21 GMT

Hi @Bethany_03, thank you so much for replying! I did all that already and
it didn't work. My guess is that it isn't working because I'm using a
credit card from one country and living in another, but I really didn't
want to change that. Do you know if this would be an issue? Thank you!

Re: Premium subscription

Bethany_Dawn — Wed, 16 May 2018 16:37:40 GMT

Hi again, 🙂

The pay type of the primary account will need to match the country of location. Your home address will also need to match your husband's as well if it's not already.
I would suggest switching the pay type to match your country to see if it will allow you to join. Good luck! 🙂