topic Re: Account not found in Subscriptions

Account not found

user-removed — Wed, 16 May 2018 13:28:58 GMT

So I made a new account under the 3 month trial and y'all charged me for the premium however when I go to log in with the email address I used to sign up it says it does not match any users. With that being said if you guys charged me for for an account you say does not exist will I be charged for the months after the trial

Re: Account not found

JackBeau — Wed, 16 May 2018 15:41:30 GMT

Hey! Thanks for coming to the community for help 🙂

First, let's make sure you have the correct login info. Check the receipt we send to your email inbox, and make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Hopefully this helps! (and if it does, marking this as a "solution" will make it easier for others with the same problem to find)

Re: Account not found

user-removed — Wed, 16 May 2018 15:57:59 GMT

I never got a receipt that's the thing, I checked my bank account and saw they took the payment but they say my login info is incorrect and or non existent. Right now they just stole my dollar and I'm hot as **bleep** about it. I can't even find any type of phone number to call to fix this.

Re: Account not found

JackBeau — Thu, 17 May 2018 15:04:36 GMT

If you’re unsure which email you used, I’d recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify.com. Let me know if you’re unable to track that email down.

If you have the email but not the password, I’d recommend checking out this guide to resetting your password here ”Change or reset your password”. However, please note if you created your account with Facebook you’ll need to reset your password at Facebook.com.

If you're still having issues, give this page a quick scan and see if there is anything of use!

Re: Account not found

user-removed — Thu, 17 May 2018 23:49:49 GMT

I was not able to find the email from Spotify, I've searched every one of my email accounts. I went and made another account for the trial with the same email address that wasn't working and before I put payment details I went to check my email and there was a confirmation that was sent to me but I never received a confirmation from the first time I tried that email before I had put payment details last time.

Re: Account not found

JackBeau — Mon, 21 May 2018 17:51:55 GMT

Thanks for getting back to me.

Just to confirm - is the trial successfully up and running on a new account now? If you have, but you're still worried you might have subscribed on an old account too, I'd recommend double-checking the info here just to make sure that's not the case.

Let me know if this helps!