topic Re: Payment restriction via paypal in Subscriptions

Payment restriction via paypal

And0c — Wed, 16 May 2018 17:29:13 GMT

I've been using Spotify family for a while via Paypal. My paypal was registered to my Maestro card (Keytrade). Due to a bad manipulation on my part, my paypal account was in negative for a few days. I owed paypal money in other words. During these days, Spotify tried to take my mensual money as well. It didn't work so Spotify asked me to update my payment infos. The thing is, now, everytime i try to register my paypal account (that's neutral in terms of money now), Spotify or Paypal doesn't allow me to register my Maestro card anymore. The only available options are Visa, Mastercard, Discover and one last. Is it possible that because my paypal account was in negative for a few days, Paypal or Spotify doesn't allow me to register with that kind of card anymore? I tried a few days later and nothing changed. Now, i stopped my subscription and tried to register again but once again, no Maestro card allowed.
Thanks

Re: Payment restriction via paypal

SergioDavid — Fri, 18 May 2018 14:10:57 GMT

Hey @And0c, welcome to the Community!

Does your PayPal account meet the requirements listed here? If so, but you're still having trouble, try signing up using an incognito window or with a different device.

If that doesn't help, try it out with a different payment method to see if it helps.

Let us know how it goes.

Re: Payment restriction via paypal

And0c — Fri, 18 May 2018 16:43:17 GMT

It almost worked. My paypal works just fine and my Maestro card is still registered in there. So, I tried to use the incognito window as you suggested and it almost worked. Maestro card was in the suggested list of card but after writing every required information, i still got this error message: "You can not pay with this card type or save it to your PayPal account. Try another card."
I don't think trying on another device will change anything. I think last solution is another type of card for me... Thanks anyway. I'll try so see if someone else can pay.