topic Re: two profile names in Subscriptions

two profile names

kholmes830 — Tue, 15 May 2018 12:10:16 GMT

I recently joined the family premium plan. My daughter has a free account. I sent her an invite to join the family plan, she did and shows active, but now has 2 profile names.One with her playlists that still has ads and is not reflecting the premium status, and the second that is like a new account with no ads. Both within the same email login. Is there a way to merge the 2 accounts or update her free account to refelctthe premium status?

Re: two profile names

SergioDavid — Fri, 18 May 2018 16:48:57 GMT

Hey @kholmes830, welcome to the Community!

It'd be best if you remove the new account she made from your plan so she can log into it and close it following these steps.

Once the account is closed, you can invite her main account and she shouldn't have any trouble logging in and joining your plan.

Hope that helps.