topic Re: I paid from another account and the study apropos data was assigned to a different account in Subscriptions

done

kaziatys — Fri, 24 Jun 2022 09:02:20 GMT

done

Re: I paid from another account and the study apropos data was assigned to a different account

Alfredo — Sun, 20 May 2018 21:43:22 GMT

Hey @kaziatys, welcome to the community!

Just to confirm, did you complete the purchase for the student discount on the wrong account? Let me know if it was a second account you own, or if it's someone else's account.

All the best.

Re: I paid from another account and the study apropos data was assigned to a different account

kaziatys — Tue, 26 Jun 2018 13:03:05 GMT

Hi!

It was my second old account that I have.

Re: I paid from another account and the study apropos data was assigned to a different account

Alfredo — Thu, 28 Jun 2018 23:38:50 GMT

Hey @kaziatys.

Thanks for getting back to us with this info.

In this case, I suggest cancelling the subscription on the account where you're being charged full price. To do so, you just have to follow these steps.

Once the subscription is cancelled, you can resubscribe with the discount on the second account.

Let us know how it goes.