topic Re: problem updating credit card in Subscriptions

problem updating credit card

73_f-n5vkkjl8 — Wed, 23 May 2018 09:51:46 GMT

Hi,

I signed in Spotify Premium while I was living in Denmark, now I moved to Spain and I can't change the credit card details.

When I update the credit card details on my profile, I am asked to change the country in my profile. When I change the country on my profile, I am asked to update the credit card details.

What should I do?

Thanks,

Andrea

Re: problem updating credit card

Luke — Wed, 23 May 2018 11:21:40 GMT

Hey @73_f-n5vkkjl8,

Please try clearing your browser's cache and cookies or use an incognito window.

In case you get the same results, you can cancel the current subscription, wait until the account goes back to Free, update the country, and then resubscribe.

When your account gets downgraded to Spotify Free, no saved songs etc. will get deleted.

Have a nice day!

LK608

Re: problem updating credit card

73_f-n5vkkjl8 — Wed, 23 May 2018 15:16:32 GMT

Hi!

Thank you very much for your reply. Is there a way to update the credit card details without losing all the playlists?

Re: problem updating credit card

Luke — Thu, 24 May 2018 05:29:24 GMT

Hey again @73_f-n5vkkjl8,

it‘s like I said:

@Luke wrote:
Hey @73_f-n5vkkjl8,
[...]
When your account gets downgraded to Spotify Free, no saved songs etc. will get deleted.
[...]

This means that also no Playlists will get lost 🙂

Have a nice day!

LK608