topic Re: Spotify not working in Subscriptions

Spotify not working

charlixlr1 — Wed, 23 May 2018 22:39:45 GMT

Spotify Username

*Removed the username*

Plan

Premium

Country

Device

Samsung Note 5

Operating System

Android

My Question or Issue

I just paid for Spotify Premium, but my account and the Smartphone app are still saying that I have a 'FREE' account.

how can I solve this?

thanks!

Aimee_T — Wed, 23 May 2018 22:48:15 GMT

Hey @charlixlr1, welcome to the Spotify Community!

It looks like you might have a second account. We'd recommend checking this guide to check if you have another account https://support.spotify.com/article/do-i-have-an-additional-account/.

Take care 🙂

charlixlr1 — Wed, 23 May 2018 22:58:45 GMT

is the first account that I believe in spotify,I searched for the account you name but I do not have another

Melody — Thu, 24 May 2018 15:28:16 GMT

Sorry to hear!
Are you still seeing Free?

Keep us posted 🙂

We're here to help if you still need us.