topic Re: Won't upgrade to premium! in Subscriptions

Won't upgrade to premium!

3ve-bwd_0053o — Wed, 23 May 2018 22:23:59 GMT

I purchased three months of premium for 99p but I am still not receiving premium. I have logged out and back in again, deleted and re downloaded the app etc but still nothing. I have had a receipt of my purchase and the money is out of my account. Anyone know why it's not working? Thanks!

Spotify Username

*Removed username*

Plan

Free/Premium

Country

Device

(iPhone 6)

Re: Won't upgrade to premium!

Aimee_T — Wed, 23 May 2018 22:36:45 GMT

Hey @3ve-bwd_0053o, welcome to the Spotify Community!

We'd recommend checking this guide https://support.spotify.com/article/do-i-have-an-additional-account/ to verify if you have a second account that you're using.

Take care 🙂

Re: Won't upgrade to premium!

3ve-bwd_0053o — Thu, 24 May 2018 09:45:34 GMT

The email I received with the confirmation I had bought premium had the username of the account I'm using in it, so it's definitely the right account.

Still not working though.
Confusing.

Re: Won't upgrade to premium!

hlei367_-fb — Thu, 24 May 2018 10:36:38 GMT

For me the same, got upgrade..

profile says i have family but not premium

Re: Won't upgrade to premium!

Melody — Thu, 24 May 2018 15:33:35 GMT

Hey @3ve-bwd_0053o.

Sorry to hear, thanks for getting back to us!
If this is still the case, can you check these steps instead:
https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/ ?

Let us know if that does the trick.

Many thanks,

Re: Won't upgrade to premium!

nc-3slty_r3xs — Thu, 24 May 2018 15:59:30 GMT

I'm having the same exact problem. Tried everything listed above, my apps won't upgrade to premium, yet the web version is premium and it says that i'm a Premium user on the web.

Tried to log directly with Facebook, and even changing password.. Nothing

Re: Won't upgrade to premium!

-xnruedjr_cjk — Thu, 24 May 2018 16:48:27 GMT

My subscribe is renewed at 21/08 and I don't have premium who is responsible for this ? 2 days I don't have access to premium.....

Re: Won't upgrade to premium!

g5j9e38m_-7o9 — Thu, 24 May 2018 18:16:24 GMT

Same here... Huawei p10. Web is premium, but app not. Help!!

Re: Won't upgrade to premium!

x2s54_7g-ue6n — Fri, 25 May 2018 05:18:53 GMT

Hi,

I have same problem. Web says premium, but phone and pc says get premium. Then i press get premium it says i am already premium...so confused.

Re: Won't upgrade to premium!

c22n2q8_-9265 — Fri, 25 May 2018 06:01:04 GMT

The same problem:

Username

"gcxmnvu4mojl1643650n8wqzz"

Re: Won't upgrade to premium!

Mindaugasnt — Fri, 25 May 2018 07:20:58 GMT

Same for me. Purchased yesterday, but still "Free Account"

Re: Won't upgrade to premium!

p_vaxvy-5kc8 — Fri, 25 May 2018 08:30:40 GMT

Same issue here!

Re: Won't upgrade to premium!

h8wi-zk_nsmgh — Fri, 25 May 2018 12:51:59 GMT

The same thing is happening to me and I've tried all the things the help site told me to multiple and it still won't work.

Re: Won't upgrade to premium!

x2s54_7g-ue6n — Sat, 26 May 2018 07:13:19 GMT

Today started to work premium. I did nothing. Good luck guys.