topic Re: No Payment Options Work in Subscriptions

No Payment Options Work

Jeffjax — Fri, 18 May 2018 02:30:19 GMT

I've been trying to purchase spotify premium for a few days now, and every time I enter everything it says

Payment failed. Try again, or use a different payment method. Get help

I've tried many times with an AmericanExpress card, and a Visa neither work. Both cards have enough money on them, are active and the credentials are all correct. Any thoughts?

Re: No Payment Options Work

Luke — Fri, 18 May 2018 06:31:47 GMT

Hi @Jeffjax, thanks for coming to the Spotify Community.

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this guide to payment problems right here”Payment troubleshooting” Please get back to me here if that doesn’t work for you.

Thanks!

Re: No Payment Options Work

Jeffjax — Fri, 18 May 2018 11:15:34 GMT

I've made sure to follow all of these guidelines, but it still will not
work.

Re: No Payment Options Work

zkjzp-cc7_e58 — Mon, 28 May 2018 20:38:58 GMT

I have the same issue. I've tried:

Different devices.

3 different browsers

Different connections

Cleared cookies

Visa / Paypal with the same error.

Double checked accounts match country and address.

Nothing has worked.

Re: No Payment Options Work

w_t2h1g6r-zyh — Mon, 28 May 2018 22:23:05 GMT

Also having the same issue, spent 30 minutes on the phone with the bank Friday and it’s definitely a problem on spotify’s end. I’ve tried multiple times daily since then and still, with more than enough money in my account, I keep getting the payment failed response. And i’m trying to reverify my student account for the Spotify + Hulu because I got an email that said I had to within 7 days. So I’m **bleep**. I finally emailed support@spotify, see if anything happens. Stuff like this is what makes a company lose customers.

Re: No Payment Options Work

Luke — Tue, 29 May 2018 12:05:55 GMT

Hey there,

Sorry to hear this, and thanks for letting me know the steps you've tried.
It sounds like this is one for Support now, so that they can take a closer look backstage.

Rest assured you can reach them one of the below ways:
Email: https://www.spotify.com/about-us/contact/contact-spotify-support/
Twitter: https://twitter.com/SpotifyCares
Facebook: https://www.facebook.com/SpotifyCares

Let me know if there's anything else 🙂

Re: No Payment Options Work

Knasen123 — Tue, 29 May 2018 12:12:03 GMT

yeah I have the same issue here, neither card or paypal is working and it just says '' Payment failed''.

Re: No Payment Options Work

zkjzp-cc7_e58 — Tue, 29 May 2018 13:23:10 GMT

Still waiting (>12 hours since I was told tech would look into this problem), and no sign of being fixed any time soon. I'm testing out Prime's music through their free trial. Your business is losing customers

Re: No Payment Options Work

mrbobtastic — Tue, 29 May 2018 17:54:28 GMT

Yep same issue. Spotify seemed to just cancel my premium account and revert me to free. Tried to resubscribe and none of the payment options is working.

Re: No Payment Options Work

tdiu-_slfydpc — Tue, 29 May 2018 21:28:24 GMT

OK, so I had the same problem. The issue seems to be that Spotify kicked me out, and then wouldn't let me upgrade. BECAUSE the only obvious upgrade was the Introductory Offer. Since I had already been a subscriber, that isn't open to me. So I did find another Year subscribtion offer, and sure enough, it took my payment of $119 for the year. I tried everything else, and also multiple emails from the support team, who apparently can only offer apoligies and not assistance. Worst support ever!

Re: No Payment Options Work

tdiu-_slfydpc — Tue, 29 May 2018 21:31:28 GMT

see below