topic Re: Payment Problem in Subscriptions

Payment Problem

tgc-i_63ef9y — Mon, 28 May 2018 07:46:56 GMT

Hello i tried buy student account but i haven't document for demonstration of my studentship. Then i bought normal premium license but service fee was charged twice from my credit card.

1 - Student Account 6.90 TRY

2 - Normal Account 13.90 TRY

Plan

Student Premium - Normal Premium

Country

Turkey

Re: Payment Problem

JulianA_Bogota — Thu, 31 May 2018 00:18:02 GMT

Hey @tgc-i_63ef9y, thanks for writing.

If you haven't received a receipt from Spotify to your account's email address, it's very likely that it's just a pending charge. There's more info about this here. Since you're mentioning that you've already purchased a regular Premium subscription, you're good to go. Enjoy the music!

We hope this helps, have an amazing day 🙂