topic Re: Premium Not Working !!! in Subscriptions

Premium Not Working !!!

ChippawaCandy — Sat, 02 Jun 2018 21:00:34 GMT

Plan

Premium

Country

Canada

Device

Samsung Galaxy, Google Home

Operating System

Windows 10

My Question or Issue

I purchased Premium 6 hours ago after the 30-day trial and I still can't choose songs, artists, etc. I've followed the instructions to the letter, uninstalled & logged out, etc. many times and I'm still not able to get Premium to work. I've cancelled Premium, but, of course, I have to pay for the $9.99 for the next 30 days even though I'm not receiving the benefits of the upgrade. No tech support is outrageous. The MC charge will definitely be disputed. I'm totally fed up! HELP, PLEASE!!

Re: Premium Not Working !!!

SergioDavid — Mon, 04 Jun 2018 12:52:02 GMT

Hey @ChippawaCandy, welcome to the Community!

In this case, we suggest you follow all of the steps listed in this article. If you still have trouble seeing your Premium features, the pending charge point most likely applies to you.

If that's the case, make sure your card meets the requirements listed here and try signing up again.

Let us know if that helps.

Re: Premium Not Working !!!

ChippawaCandy — Mon, 04 Jun 2018 15:42:17 GMT

Thank you very much for your response, but I’ve done everything listed to no avail. I and SL at Spotify also tried unsuccessfully to put things right, but finally I cancelled Premium and a credit to my MC has been issued. So, I’m back to Free. ☹