topic Re: payment with mastercard does not work in Subscriptions

payment with mastercard does not work

v5bicoh-4x_nk — Thu, 07 Jun 2018 19:15:43 GMT

Since 2 days I try to pay with my Mastercard the offer with 3 months for € 9.99. It does not work yet. I called my credit card company today. They said that it is not their problem.

thank you in advance!

picture:

Payment failed. Try again or choose a different payment method. Help

Plan

Free/Premium

Country

Austria

Device

Sony Xperia Xa ultra

Operating System

My Question or Issue

Re: payment with mastercard does not work

Luke — Fri, 08 Jun 2018 08:42:38 GMT

Hi @v5bicoh-4x_nk, thanks for coming to the Spotify Community.

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this guide to payment problems right here”Payment troubleshooting” Please get back to us here if that doesn’t work for you. Thanks!

Re: payment with mastercard does not work

v5bicoh-4x_nk — Sun, 10 Jun 2018 10:59:01 GMT

it still does not work

Re: payment with mastercard does not work

Luke — Sun, 10 Jun 2018 18:43:07 GMT

Hey again @v5bicoh-4x_nk,

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

LK608

Re: payment with mastercard does not work

v5bicoh-4x_nk — Tue, 12 Jun 2018 14:19:42 GMT

It worked with an incognito tab, thank you very much!

Re: payment with mastercard does not work

Luke — Wed, 13 Jun 2018 05:07:31 GMT

https://open.spotify.com/track/0Q95QAw0HKaykvMZA3tMOb

Re: payment with mastercard does not work

rpelna — Thu, 21 Jun 2018 07:26:22 GMT

~~Incognito tab and another browser didn't help me. Do you have another solution for Mastercard? I trayed 2 different Mcards~~