topic Payment issues in Subscriptions

Payment issues

xMeydix — Tue, 26 Jun 2018 18:19:58 GMT

Like two month ago i had to change my bank card the one I make my payment for premium subscription and it was okey. But one month ago my new card doesn’t have enough money for payment and i wanted to use my first card again but Spotify didn’t accept my first card and i try to cancel my premium subscription and try to have one again but it didn’t work and now i can’t use my both bank cards even i used those before. Just someone can help me!??

My Question or Issue

Re: Payment issues

JulianA_Bogota — Thu, 28 Jun 2018 02:07:34 GMT

Hey @xMeydix, thanks for writing!

Could you check with your bank if your two cards currently meet these requirements? If they confirm that everything's alright with the payment method you want to register on Spotify, we'd suggest giving it another try using an incognito window on a desktop computer.

We hope this helps. Have an amazing day 🙂

Re: Payment issues

woorich999 — Thu, 28 Jun 2018 02:09:49 GMT

Here is the link for your troubleshooting when a payment does not go through, I hope you are able to fix it. Also, you should check if your bank has a transcaction for Spotify.

Re: Payment issues

xMeydix — Thu, 28 Jun 2018 03:01:45 GMT

I contacted with a Spotify Customer Supporter and my problem get solved but thank you to trying to help 🙂

Re: Payment issues

Alfredo — Fri, 29 Jun 2018 01:43:24 GMT

Hey @xMeydix.

We're glad to hear everything is up and running now!

Feel free to open a new thread if anything else comes up. We're here to help.

All the best.