topic Re: Payment issues in Subscriptions

Payment issues

_-b373ofwr23n — Wed, 27 Jun 2018 05:09:50 GMT

My card declined as I didn't have enough money in my account, however, I now have enough money and it still isn't accepting the card. It's the only card I have so I'm not sure how to make payment now, can someone please advise?

Re: Payment issues

Luke — Thu, 28 Jun 2018 14:42:05 GMT

Hey @_-b373ofwr23n,

Please make sure your card meets all the requirements to purchase Spotify Premium.

Also, you should take a look at this support site, follow the troubleshooting there, and try a different payment method as a last resource.

Have a nice day!

LK608

Re: Payment issues

_-b373ofwr23n — Fri, 29 Jun 2018 06:01:19 GMT

Hi,

My card is fine, the details are correct, there is enough money on the account and the bank authorises payments. Like I said, this card has been used in the past for my spotify payments and has been accepted - it was only this one time that there was not enough money on the account but there is enough money now so there is no reason for the card to not be accepted. I have no other way of paying this so I find this very frustrating.

What do you suggest to get this sorted?

Thank you

Re: Payment issues

Melody — Fri, 29 Jun 2018 07:59:02 GMT

Hey @_-b373ofwr23n.

Thanks for getting back to us.

We're sorry to hear that these steps didn't help out.

Just to check, are you getting any specific error messages when trying to make payment?

Thanks,

Re: Payment issues

Brensvanilla_ — Fri, 29 Jun 2018 12:14:50 GMT

Im having exact the same issue, I’m using the same card as before. Is a credit card so the possibility of not having enough founds is not on the table. I’ve tried through different methods and I still can’t get the payment to go through. This is extremely annoying. Can’t be my bank because I know it has no locks as I’ve paid other stuff.

Re: Payment issues

u9c4h-660k_rt — Fri, 29 Jun 2018 19:58:28 GMT

how do you get **bleep** live help here..tired of trying to pay for a premium upgrade and card wont go through..for 4 days

Re: Payment issues

_-b373ofwr23n — Mon, 02 Jul 2018 01:58:07 GMT

Card has been accepted now but no idea what was going on previously and I am clearly not the only one having issues and getting annoyed with the fact that you can't just speak to a live person to solve the issue immediately. For such a popular app you would think that you would have proper customer service.