topic Re: Student credentials in Subscriptions

Student credentials

DutchCar — Fri, 29 Jun 2018 08:47:24 GMT

Q: where can I check if my student credentials are transferred to my new account?

Hi,

I recently got help changing my account from logging in with facebook to using email+password via spotify chat. (So I dont have to open fb everytime I log in). The very friendly customer service guy transferred all my playlists to the new account AND also my student credentials.

However, my account says I still have to pay $9.99 (full) instead of the $4.99 student discount. I cannot verify my student credentials again since I did that with my earlier fb account (which is now closed, he erased it). Hence my question, where can I check if my student credentials are transferred to my new account? And how do I solve this?

Cheers, and thanks in advance!

Re: Student credentials

SergioDavid — Sun, 01 Jul 2018 16:36:58 GMT

Hey @DutchCar, welcome to the Community!

In this case, you'll need to resubscribe to the discount on your new account. You'll start paying at the discounted rate on your next renewal date.

Hope that helps clear everything up.

Re: Student credentials

SergioDavid — Sun, 01 Jul 2018 16:36:58 GMT

Hey @DutchCar, welcome to the Community!

In this case, you'll need to resubscribe to the discount on your new account. You'll start paying at the discounted rate on your next renewal date.

Hope that helps clear everything up.

Re: Student credentials

DutchCar — Sun, 01 Jul 2018 17:30:53 GMT

Hi SergioDavid,

Thank you for responding and welcoming me to the community!

However this does not solve my problem.. I chatted with one of your colleagues and he said he was able to transfer my studentcredentials therefore keeping my discount. If I wouldve known it didn’t work that way (I read it online but when I asked chatsupport he would be able to do it), I wouldnt have changed my account. Furthermore I just reconfirmed and therefore my renewal date is in 11 months (!!).

Kind regards,

Carlijn

Re: Student credentials

DutchCar — Sun, 01 Jul 2018 17:29:40 GMT

Hi @SergioDavid,

Problem is solved! Thank you for responding!

Cheers

Re: Student credentials

Alfredo — Fri, 06 Jul 2018 01:36:00 GMT

Hey @DutchCar.

We're glad to have you back on track. Feel free to open a new thread if anything else comes up.

All the best.