Cancelled premium and keep charging! Status = FREE

pk-ny47_o6h8r — Mon, 02 Jul 2018 06:35:56 GMT

Plan

Free

Country

Huawei P10 lite

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I already unsubscribe for few months back, but it keep charging me every month, I unable to unsubscribe again as I already unsubscribe as my status is FREE, please help me on this!

Re: Cancelled premium and keep charging! Status = FREE

Keanu_C — Mon, 02 Jul 2018 07:14:21 GMT

Hey @pk-ny47_o6h8r

Sorry to hear about your billing issue! You are going to have to contact Spotify Support inorder to handle the issue.

Follow these steps:

Click here to be redirected to Spotify Support
Click on Subscription
Click Cancelled my Subscription, but still charged
then click on canceled but still charged, and if you followed their tips and it still hasn't been resolved click on "I still need help"
Then fill out that form

If you got an automated email, reply directly back to it and they should be able to handle the issue.

Happy Listening

Keanu_C

topic Re: Cancelled premium and keep charging! Status = FREE in Subscriptions

Cancelled premium and keep charging! Status = FREE

Re: Cancelled premium and keep charging! Status = FREE