topic Re: spotify premium in Subscriptions

spotify premium

ambien — Tue, 03 Jul 2018 10:46:52 GMT

Plan

Premium

Philippines

Device

(Samsung Grand Prime)

Operating System

(Android)

Hi. I already paid my spotify premium, just want to know why I'm still on free spotify?

Re: spotify premium

Loxer — Tue, 03 Jul 2018 10:55:07 GMT

Hey @ambien, welcome to the Community.

Hope you are having a great time!

Check your subscription page. Your status should be Premium.

You can also check it in your app, just by going to Settings in Your Library tab then tap on account. Then you should be presented with your account name and the status of it which should be Premium.

If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you still need help just ping me 😉

Hope I was able to help 🙂

Re: spotify premium

ambien — Tue, 03 Jul 2018 11:05:06 GMT

thank you for replying 🙂 it says that I'm on spotify free but I already
pay it by cash. Also, I didn't receive any receipt in my account.