topic Re: Cancelling in Subscriptions

Cancelling

Lindsey1989 — Mon, 02 Jul 2018 18:11:59 GMT

My Question or Issue

Hi i am wondering what to do. I paid for premium yesterday. And then cancelled my card details with them today. Then got an email saying my premium runs out tommoroe. I hope not as ive paid 9.99 for another month on yesyerday

Re: Cancelling

Noah — Mon, 02 Jul 2018 19:53:05 GMT

Hey @Lindsey1989,

Welcome to the community!

Your account will remain on Premium for all of the time you have already paid.

Just to be sure, can you check when your next payment date is on your subscription page? It should be one month from when you last paid.

Let me know if you have any questions. Have a great day 🙂

Re: Cancelling

Lindsey1989 — Tue, 03 Jul 2018 15:15:42 GMT

Nope, the whole things stopped. I'm so annoyed.

Re: Cancelling

Noah — Tue, 03 Jul 2018 16:27:13 GMT

Hey @Lindsey1989,

In this case, I'd recommend getting in touch with the Spotify support team using the online contact form. They'll be able to take a look at your issue and you'll hear from them shortly.

Have a great day 🙂