Turned off 3D Secure

user-removed — Fri, 06 Jul 2018 18:48:38 GMT

Plan

Free/Premium

Country

Turkey

Device

PC, Phone

Operating System

Android and Windows 10

My Question or Issue

İ trying to make the payment of premium but it's not working. Turned off 3D Secure but still there is a problem. Help me please

Re: Turned off 3D Secure

Maxim — Sat, 07 Jul 2018 05:41:48 GMT

Hey @user-removed,

Thanks for reaching out.

Is your payment method issued in the same country that’s registered to your Spotify account?
The country of your payment method must match the one in your Spotify profile, so that Spotify can verify your location. Check out how to change the country on your account.
Has the card expired or been canceled?
Contact your bank or credit card company for further details or to request a new card. Then try signing up again with the updated payment details.
Have you entered all the correct details?
Make sure you enter your details correctly, particularly the 3-digit number sequence on the back of your card (the CVV/CVC security code). Also check you have the available funds 🙂
Is your card enabled for foreign purchases, and online and recurring transactions?
You can contact your bank or credit company to check this. You may also need to have your card set up for 3D Secure online transactions. Examples include “Verified by Visa” and “Mastercard SecureCode”.