topic Failed to charge my acc now I’m free in Subscriptions https://community.spotify.com/t5/Subscriptions/Failed-to-charge-my-acc-now-I-m-free/m-p/4526329#M104579 <P><SPAN>Hello,</SPAN></P><P><SPAN>we have a Problem with our Family Acc Subscription:</SPAN></P><P><SPAN>My Bank Account had no money on it. So they charged it and it fails. Two days later I send the money bymyself to the Spotify Bank Account data which tried to charge my bank account.&nbsp;</SPAN></P><P><SPAN>Now we don’t have any subscription and everyone got the free status.</SPAN></P><P><SPAN>how long does it take to change it bank to a family account or is my money lost? And if it’s lost, how do I get my money back?</SPAN></P><P><SPAN>thanks in advance&nbsp;</SPAN></P> Thu, 12 Jul 2018 07:35:00 GMT 0mni 2018-07-12T07:35:00Z Failed to charge my acc now I’m free https://community.spotify.com/t5/Subscriptions/Failed-to-charge-my-acc-now-I-m-free/m-p/4526329#M104579 <P><SPAN>Hello,</SPAN></P><P><SPAN>we have a Problem with our Family Acc Subscription:</SPAN></P><P><SPAN>My Bank Account had no money on it. So they charged it and it fails. Two days later I send the money bymyself to the Spotify Bank Account data which tried to charge my bank account.&nbsp;</SPAN></P><P><SPAN>Now we don’t have any subscription and everyone got the free status.</SPAN></P><P><SPAN>how long does it take to change it bank to a family account or is my money lost? And if it’s lost, how do I get my money back?</SPAN></P><P><SPAN>thanks in advance&nbsp;</SPAN></P> Thu, 12 Jul 2018 07:35:00 GMT https://community.spotify.com/t5/Subscriptions/Failed-to-charge-my-acc-now-I-m-free/m-p/4526329#M104579 0mni 2018-07-12T07:35:00Z Re: Failed to charge my acc now I’m free https://community.spotify.com/t5/Subscriptions/Failed-to-charge-my-acc-now-I-m-free/m-p/4526930#M104594 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/16874709">@0mni</a>,</P><P>&nbsp;</P><P>Spotify doesn't accept payments straight to their bank account, as it has to link with the system. Try contacting SpotifyCares and they might be able to refund you. The easiest way to contact them is by messaging SpotifyCares on <A href="https://www.facebook.com/spotifycares" target="_self">Facebook</A> or <A href="https://twitter.com/SpotifyCares" target="_self">Twitter</A>. They usually respond within 48 hours.</P> Fri, 13 Jul 2018 05:03:47 GMT https://community.spotify.com/t5/Subscriptions/Failed-to-charge-my-acc-now-I-m-free/m-p/4526930#M104594 TobiasYoung 2018-07-13T05:03:47Z