topic Can't start free trial. in Subscriptions

Can't start free trial.

user-removed — Sun, 22 Jul 2018 08:16:53 GMT

Plan

Free

Country

Germany

Device

Macbook Pro, Mid 2015

Operating System

High Sierra 10.13.5

My Question or Issue

When trying to start free trial and paying with paypal I get to the screen at paypal wher I can click to review and approve my order, but when I click I get returned to the Spotify free trial offer. If I try to pay with card directly I get a message that I should try again later. I have not tried any free trials before and have no receipts of previous subscriptions. I have tried Safari and Chrome, as well as using a different internet connection. The issue persists.

Hope you can help. Thanks!

Re: Can't start free trial.

Luke — Sun, 22 Jul 2018 20:17:16 GMT

Hey @user-removed,

Have you tried to use an incognito tab, clear the cookies of your browser and use another device?

Let me know how it goes and

have a nice day!

Luke

Re: Can't start free trial.

user-removed — Sun, 22 Jul 2018 21:00:23 GMT

Hey Luke,

thanks for the reply. I tried the things that you mentioned, but it didn't resolve the issue.

I finally tried using a different PayPal account. It worked and I was later able to just change it to the one I wanted to authorise with originally.

Cheers.

Re: Can't start free trial.

Luke — Mon, 23 Jul 2018 19:46:00 GMT

Great to hear that everything is working again!

So https://open.spotify.com/track/3O2hu8wMKZfR2hqIWElMEl