topic Quebec, cannot update payment options in Subscriptions

Quebec, cannot update payment options

Lost_Postman — Mon, 23 Jul 2018 02:50:45 GMT

Plan

Premium

Country

Canada (Quebec province)

My Question or Issue

I have been a premium subscriber for many years now without any issues. I now need to update my payment information for new ones, but when attempting to submit my new information there is a checkmark (see attached image). I am a resident of Quebec and cannot change payment details without ticking the checkmark... whats up with that.

Re: Quebec, cannot update payment options

FabianS_Bogota — Tue, 24 Jul 2018 17:54:14 GMT

Hey @Lost_Postman!

Currently, we’re not able to offer the student discount, intro offer or trial in Quebec due to circumstances outside our control. We hope to be able to make it available in the future!

Cheers!

Re: Quebec, cannot update payment options

Lost_Postman — Thu, 26 Jul 2018 21:13:01 GMT

Hey @Fabian_SB,

Thanks for the answer. I do not believe I use a student discount, I've been subscribed here for 4 years now on the standard premium plan (not family).

I am already on a premium subscription so surely you still offer it? I just need to update the payment info for it.

Here's my subscription info.

Re: Quebec, cannot update payment options

Alfredo — Fri, 27 Jul 2018 01:58:03 GMT

Hey @Lost_Postman.

Thanks for sending this our way.

It's odd that you can't continue without the checkmark. Have you tried clearing your browser's cache and cookies or using an incognito window?

Also, if you do use the checkmark, does the page take you to the discount or a different Spotify promotion?

As a last resource, if you can't update your payment details due to this, you can cancel the current subscription, and resubscribe from scratch once the account goes back to Free.

Keep us posted.